SalesandRetentionManager

As a Sales & Retention Manager, you’ll be responsible for driving membership growth, maximising retention, and ensuring our live member movement continues to grow. Reporting directly to the General Manager, this is a full-time leadership role where you’ll lead sales initiatives, support the wider team, and ensure every member’s journey is seamless from the first visit onwards. You’ll be the ambassador for sales excellence in your club, leading by example, implementing smart strategies, and building strong relationships both inside and outside of the gym. What You’ll Be Doing Advocating and delivering the FUNDAMENTALS sales process , training and coaching the team to perform at their best. Driving new member sales while maximising retention of existing members to grow the live member movement. Owning the activity planner for the club – ensuring initiatives are well-planned, executed, and impactful. Implementing creative lead-generation strategies both internally and externally. Monitoring dashboards and KPIs, providing key insights to the team and ensuring targets are met. Driving all revenue lines from memberships, product, and secondary spend to maximise profitability. Preparing and delivering monthly sales presentations to the wider management team. Building strong local business partnerships and developing #WeMoveBusinesses opportunities. Leading by example on reception and the gym floor in this member-facing role. Engaging in national initiatives such as #WorkoutWednesday and #WeCommunicate. Providing honest, constructive feedback to team members, supporting their development and performance. Supporting the General Manager with operational tasks including health & safety, facilities, maintenance, recruitment, and presentation standards. ## Qualifications About You Passionate about health, fitness, and wellness. A proven leader with the ability to inspire and coach a team. Strong sales and retention focus with a results-driven mindset. Excellent communication and