Rentokil Initial
Pest Control, Hygiene, Indoor Plant Care
SalesandCustomerServiceCoordinator
“Sales and Customer Service Coordinator at Rentokil Initial. Skills: Sales Operations, Customer Service, Data Management, Process Improvement. Update Sales Master file daily with 100% accuracy. Audit sales paperwork for clarity and completeness”
What You'll Achieve.
Ensure daily updates to Sales Master file are completed with 100% accuracy; Ensure contracts meet Branch Service Level Agreements; Ensure rapid response times for sales leads; Ensure customer issues are communicated immediately; Ensure monthly compliance tasks are finished on time; Ensure 100% compliance with all company policies
Industry & Context.
Find solutions and follow through until the customer is satisfied
What They're Looking For.
Must Have
Master File Ownership, Contract Compliance, Commission Support, Lead Coordination, Proactive Support, Issue Tracking, Relationship Management, General Admin, Cross-Functional Collaboration, Process Improvement, Safety, Health, and Environmental Leadership, Policy Adherence
Nice to Have
Proficiency in Customer Relationship Management tools, Advanced Excel skills
What You'll Do.
Update Sales Master file daily with 100% accuracy
Audit sales paperwork for clarity and completeness
and amended contracts
Compile and calculate monthly sales commissions
Manage the flow of sales leads for rapid response times
Act as the primary point of contact for field sales consultants
Resolve customer queries in real-time
Communicate customer issues to the right stakeholders immediately
Raise and track customer in jeopardy tickets
Build and maintain rapport with internal departments and external clients
Support the team with tender submissions
customer correspondence
and general reporting
and Environmental practices within the sales team
Ensure monthly compliance tasks are finished on time
Ensure 100% compliance with all company policies
How You'll Work.
Team & Collaboration
Partner with the Sales Manager for commission calculation; Provide feedback and recognition to lead generators; Act as the primary point of contact for field sales consultants; Ensure customer issues are communicated to the right stakeholders immediately; Build and maintain rapport with internal departments and external clients; Foster a positive culture between the Operations, Sales, and Business Support functions
Communication Scope
Explain complex information clearly; Maintain a professional, helpful tone under pressure
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