Pitney Bowes
Sales_&_admprocessing_officer
Neural analysis suggests this role is
optimal for Mid candidates.
“Sales_&_admprocessing_officer at Pitney Bowes. Skills: Process management, Order Processing, Customer Relationship Management. Manage the Sales Orders Processing function. Monitor customer orders”
What You'll Achieve.
Focus on outcomes that drive impact and growth; ensure revenue growth and the Company’s longer-term profitability and organisational objectives; deliver to deadlines through self-management and self-monitoring; achieve goals/targets
Industry & Context.
problem-solving
What They're Looking For.
Must Have
Process management experience, Ability to interact with customers over the phone in a professional and helpful manner and to use verbal communication, Clear and concise written communication, problem-solving, Reliability and able to deliver to deadlines through self-management and self-monitoring, Good understanding of Order to Cash process, Solid experience working with MS Office, Experience of working in a fast-paced environment and able to manage workload to meet key, Demonstrate a high degree of personal motivation and the energy and commitment to achieve goals/targets
Nice to Have
minimum of 2 years’ experience in a Customer Relationship Management or a similar role
What You'll Do.
Manage the Sales Orders Processing function
Monitor customer orders
Ensure accurate and timely data entry
Manage day-to-day relationship with Outsource provider
Monitor flow of orders from intake to cash
Remove any blocks and assist with queries
Ensure Outsource Provider is utilising documented procedures
Advise any gaps in documentation
Utilise reporting to measure performance
Develop additional reporting as required
Monitor Backlog of orders
Provide status report to the business
Manage customer support requests
Source additional details or explain outcome
Utilise C4C ticket system for updates
Assist with operational management of ANZ NPS program
Manage customer interactions with NZ Customers
Manage and publish postage usage
Cover client reports as per agreements
Review third party service/maintenance invoices
How You'll Work.
Team & Collaboration
Collaborate effectively and elevate those around them; assist the Sales team to complete accurate system orders; respond to questions from the Outsource provider or customers; provide status report to the business to include both Sales and Service orders
Communication Scope
Clear and concise written communication; Ability to interact with customers over the phone in a professional and helpful manner and to use verbal communication
Full Job Description
**We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.** We’re looking for people who: * Act with urgency, accountability, and purpose * Deliver high quality work with consistency and pride * Collaborate effectively and elevate those around them * Focus on outcomes that drive impact and growth **Job Description:** # **1.****Objective of the role** The key objective of this role is to manage the Sales Orders Processing function in the Order to Cash environment by monitoring customer orders to include equipment and software sales, subscriptions, Equipment Maintenance agreements (EMA) and Lease (Rental) agreements as per the customer’s contract and to ensure accurate and timely data entry into the PB ANZ systems and associated correspondence with Suppliers. The processing of orders will be managed by an Outsource partner and the key function of this role is to assist the Sales team to complete accurate system orders to meet their client needs, respond to questions from the Outsource provider or customers as appropriate, and to manage any system errors that require ANZ intervention such as stalled Billing blocks. The employee demonstrates key competencies and models PB values at all times. The employee follows all company policies and procedures with disciplined execution and supports the EBIT objectives of the business to ensure revenue growth and the Company’s longer-term profitability and organisational objectives. # **2.****Key Accountabilities** * Be familiar with all Order Processing procedures for SAP (S4 and C4C), OLFM and Tier 3. * Manage the day-to-day relationship with the Sales Order Processing Outsource provider and monitor the flow of orders from intake to cash. Remove any blocks and assist with any queries that require customer input or local ANZ knowledge. * Ensure the Outsource
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