Radius Limited
Technology
SalesAccountManager
“Sales Account Manager at Radius Limited. Skills: Account management, Customer success, B2B sales. Manage portfolio of existing customers. Serve as main point of contact”
What You'll Achieve.
Improving retention; Identifying growth opportunities
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
2+ years B2B account management, 2+ years customer success roles, Experience with CRM systems, Experience with Microsoft Office suite, Organised and capable of managing high volume customer interactions
Nice to Have
Background in Telecomms products
What You'll Do.
Manage portfolio of existing customers
Serve as main point of contact
Build trust-based relationships
Conduct regular check-ins
Conduct performance reviews
Act as customer advocate
Ensure timely resolution of queries
Ensure timely resolution of issues
Support customers in maximizing use of Telecomms solutions
Monitor account health using CRM
Monitor account health using reporting tools
Proactively prevent churn
Conduct account reviews
Align solution usage with business objectives
Identify opportunities for cross-sell
Identify opportunities for upsell
Work closely with sales teams
Work closely with marketing teams
Introduce new features
Introduce new services
Maintain accurate customer information
Maintain up-to-date customer information
Record customer interactions within Salesforce CRM
Use reporting tools to track account performance
Use dashboards to track account performance
Collaborate with Technical Support
Collaborate with Operations
Collaborate with Finance
Ensure seamless customer service
Share customer insights
Shape future product development
Shape future service offerings
Provide feedback on processes
Provide feedback on customer pain points
Enhance customer journey
Engage in regular training
Engage in development
Stay current on product suite
How You'll Work.
Team & Collaboration
Sales teams; Marketing teams; Technical Support; Operations; Finance
Communication Scope
Interpersonal skills
Applying for this Sales Account Manager role?
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