Radius Limited
Technology
SalesAccountManager
“Sales Account Manager at Radius Limited. Skills: Account management, Customer success, B2B sales. Manage portfolio of existing customers. Serve as main point of contact”
What You'll Achieve.
Improving retention; Identifying growth opportunities; Maximizing customer value
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
2+ years B2B account management, 2+ years customer success roles, Experience with CRM systems, Experience with Microsoft Office suite, Organised and capable of managing high volume customer interactions
Nice to Have
Background in Telecomms products
What You'll Do.
Manage portfolio of existing customers
Serve as main point of contact
Build trust-based relationships
Conduct regular check-ins
Conduct performance reviews
Act as customer advocate
Ensure timely resolution of queries
Ensure timely resolution of issues
Support customers maximizing solution use
Monitor account health using CRM
Monitor account health using reporting tools
Proactively prevent churn
Conduct account reviews
Align solution usage with objectives
Identify cross-sell opportunities
Action upsell opportunities
Work closely with sales teams
Work closely with marketing teams
Introduce new features
Introduce new services
Maintain accurate customer information
Maintain up-to-date customer interactions
Use reporting tools to track performance
Use dashboards to track performance
Track account renewals
Collaborate with Technical Support
Collaborate with Operations
Collaborate with Finance
Ensure seamless customer service
Share customer insights
Shape future product development
Shape future service offerings
Provide feedback on processes
Provide feedback on customer pain points
Enhance customer journey
Engage in regular training
Engage in development
Stay current on product suite
How You'll Work.
Team & Collaboration
Sales teams; Marketing teams; Technical Support; Operations; Finance
Communication Scope
Interpersonal skills; Influence stakeholders
Applying for this Sales Account Manager role?
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