Safety&QualityRepresentative

Adroit Advanced Technologies, Inc. ADROIT is seeking a meticulous and detail-oriented Safety & Quality Representative to join our compliance team. The pay rate for this role is $21.00/hour. This role is essential to maintaining high-quality data standards and ensuring compliance for ADROIT drivers and providers. **Primary Duties & Responsibilities** **Investigate Safety & Quality Incidents:** * Conduct thorough investigations into safety & quality incidents, gathering all necessary details. * Maintain records of safety & quality incidents, ensuring timely resolutions and follow-ups. **Escalate All Safety & Quality Incidents:** * Ensure that all safety incidents are documented and reported promptly. * Investigate all reported vehicle collisions and damage, determining the root cause. **Driver Assessment:** * Ensure drivers have all the proper documentation prior to revenue service. * Gather information on whether a driver should remain on or be removed from the platform based on safety investigations and metrics and report to the manager. * Follow-Up on Safety Concerns: Address ongoing safety concerns through the chat system and provide timely responses. **Trainings (Field or Virtual):** * Assist with safety education sessions with providers and drivers to reinforce safe practices as needed. * Travel as necessary to deliver hands-on safety training to providers and drivers. * Provide support to the ADROIT team when needed, ensuring seamless operations. * Other responsibilities that support ADROIT’s safety and quality goals. **Essential Skills Requirements:** * Strong attention to detail with an ability to assess situations critically and fairly. * Preferred bilingual communication skills (English and Spanish) * Experience with safety and compliance protocols and investigation is preferred. * Willingness to travel occasionally for in-person training. * Capable of handling multiple priorities and meeting deadlines in a fast-paced environment. * Proficient in Microsoft