State Street
financial services
SaaSOnboardingTechnicalAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“SaaS Onboarding Technical Analyst at State Street. Skills: SaaS Onboarding, Technical Analysis, Client Support, System Implementation, Issue Resolution. Understand new client Onboarding and implement the CRD system for new projects. Oversight of issue resolution and support client’s during the project/Onboarding phase”
What You'll Achieve.
ensure accuracy, completeness, timely, and proper progress on and resolution of issues; make improvements where appropriate during the Onboarding process
Industry & Context.
issue resolution; Troubleshooting and issue resolution; Identification of issues in existing processes
Occasional off hours / weekend support for client go live activity
What They're Looking For.
Must Have
3+ years’ experience managing and supporting mission critical production software applications., Understanding of Infrastructure as Service cloud providers such as Azure/AWS cloud is mandatory., Bachelor’s degree
Nice to Have
Experience with any of the following software is desired, in order of preference: 1) Charles River IMS, 2) Non-Charles River Trade Order Management software, 3) Middle or Back Office trading applications, or 4) Financial applications., Experience or familiarity with servers and basic networks is preferred., Experience with the following is beneficial: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recoveryusiness Continuity, FIX.
What You'll Do.
Understand new client Onboarding and implement the CRD system for new projects
Oversight of issue resolution and support client’s during the project/Onboarding phase
Design new complex job schedule for client’s BOD/EOD batch for business operations
Escalate issues to Senior Management using sound judgement
New client assimilation and transition
Troubleshooting and issue resolution
Monitoring of Client Open Issues Lists to ensure accuracy
and proper progress on and resolution of issues
Periodic communications with Clients assigned to staff to monitor Client satisfaction and make improvements where appropriate during the Onboarding process
Accountable for ensuring defined processes are followed
Setup connectivity to third party vendors such as Bloomberg
Identification of issues in existing processes and improve documentation
Occasional off hours / weekend support for client go live activity
Service Partner communications and coordination
How You'll Work.
Team & Collaboration
cross-functional coordination; Service Partner communications and coordination
Communication Scope
Periodic communications with Clients; Service Partner communications
Process & Methodology
process management, resource planning
Full Job Description
Responsibilities: * Understand new client Onboarding and implement the CRD system for new projects * Oversight of issue resolution and support client’s during the project/Onboarding phase * Design new complex job schedule for client’s BOD/EOD batch for business operations * Escalate issues to Senior Management using sound judgement * New client assimilation and transition * Troubleshooting and issue resolution * Monitoring of Client Open Issues Lists to ensure accuracy, completeness, timely, and proper progress on and resolution of issues * Periodic communications with Clients assigned to staff to monitor Client satisfaction and make improvements where appropriate during the Onboarding process * Accountable for ensuring defined processes are followed * Setup connectivity to third party vendors such as Bloomberg, Omgeo, Cassini etc * Identification of issues in existing processes and improve documentation * Occasional off hours / weekend support for client go live activity * Service Partner communications and coordination Required Competencies: * Track record of working in a high-growth, mission critical financial software based operations and support environment. * Hands on capability to undertake basic investigative activities on RDBMS such as writing and running queries and data investigations, basic performance diagnosis, basic administration functions * Experience with automation using any scripting languages such as Python/PowerShell/Windows Batch etc. * Working knowledge of any industry standard complex job automation technologies and proven skill to code complex job schedule. * Experience in managing and installing mission critical production software application in a SaaS environment. * Understanding of Infrastructure as Service cloud providers such as Azure/AWS cloud is mandatory. * Bachelor’s degree * 3+ years’ experience managing and supporting mission critical production software applications. Ideal Competencies/Experience: * Experience with any of the f
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