Teledyne Technologies Incorporated
aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research
SaaSFieldTechnician
“SaaS Field Technician at Teledyne Technologies Incorporated. Own the end-to-end onboarding process. Coordinate cybersecurity reviews”
What You'll Achieve.
reduce onboarding friction; accelerate time to deployment; enhance customer satisfaction; enhance customer retention; enable scalable growth of cloud business; improve efficiency and consistency; maintain high service standards
Industry & Context.
What They're Looking For.
Must Have
experience in cloud-based products or SaaS environments, understanding of customer onboarding and support processes, familiar with cybersecurity requirements, familiar with data protection considerations, familiar with contractual frameworks such as MSAs and SLAs, background in customer-facing roles, background in project coordination, background in technical support
Nice to Have
communication skills, organisation skills, stakeholder management skills, ability to manage multiple priorities, Experience working across cross-functional teams, technical aptitude, problem-solving mindset, ability to drive process improvements in a growing, fast-paced environment
What You'll Do.
Own the end-to-end onboarding process
Coordinate cybersecurity reviews
Manage contractual requirements
Act as primary point of contact during implementation
Manage and resolve customer support issues
Develop and refine onboarding processes
Liaise across internal teams
Contribute to customer retention
How You'll Work.
Team & Collaboration
liaise across internal teams
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