Candex
FinTech
RVP,CustomerSuccess
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“RVP, Customer Success at Candex. Skills: Customer Success, Procurement, Executive Relationships, SaaS, Relationship Management. Manage and develop customer relationships that drive retention, loyalty and growth worldwide. Manage accounts - strategic positioning, product promotion, adoption, technical coordination and feedback to Product — while helping us build scalable ways of working and preparing to be a future leader as we scale.”
What You'll Achieve.
Our customers’ satisfaction is our obsession, and we will stop at nothing to make their experience simple & flawless.
Industry & Context.
lead generation; A/B testing; funnel optimization; account expansion; objection handling; revenue growth; product enhancements; process scaling
Global relationship owner for Fortune 500 and FTSE 250 companies. Own executive relationships: map stakeholders, run C-suite meetings, deliver business reviews, and drive adoption from pilot to BAU plans. Identify key client contacts to build a network, connect with SMEs, users and drive adoption. Oversee and address any client or supplier support or technical issues. Perform data analytics and watch KPIs to drive Candex usage and revenue growth. Understand, influence and monitor key client KPIs, surface trends, and provide clear projections to clients and internal teams. Be the trusted advisor to clients to shape their procurement / PTP spend management strategy and priorities. Understand Candex products extremely well. Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients. Support Sales on expansion opportunities and strategic deal closures. Build repeatable processes and infrastructure to scale the CS function.
What They're Looking For.
Must Have
Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance. Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint. Knowledge of customer service practices. Technical aptitude and ability to learn software programs. Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc. ) Knowledge and/or experience with Accounts Payable and Payment processes & software Experience with Customer Relationship Management (CRM) software.
What You'll Do.
Manage and develop customer relationships that drive retention
loyalty and growth worldwide. Manage accounts - strategic positioning
technical coordination and feedback to Product — while helping us build scalable ways of working and preparing to be a future leader as we scale.
How You'll Work.
Team & Collaboration
Build rapport, gives constructive feedback, delegates, coaches peers and contributes beyond own remit.
Communication Scope
executive presentations; proposal writing; demo delivery; copywriting; concise writing; audience-tailored writing; evidence-based writing; oral communication; written communication
Full Job Description
ABOUT Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins! We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $130M from leading investors including Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers. The Role Candex is hiring an RVP, Customer Success to manage and develop customer relationships that drive retention, loyalty and growth worldwide. You’ll thrive in a high-growth startup, have deep procurement experience, and be comfortable operating with executive stakeholders. You will manage accounts - strategic positioning, product promotion, adoption, technical coordination and feedback to Product — while helping us build scalable ways of working and preparing to be a future leader as we scale. Responsibilities - Global relationship owner for Fortune 500 and FTSE 250 companies - Own executive relationships: map stakeholders, run C-suite meetings, deliver business reviews, and drive adoption from pilot to BAU plans - Identify key client contacts to build a network, connect with SMEs, users and drive adoption - Oversee and address any client or supplier support or technical issues - Perform data analytics and watch KPIs to drive Candex usage and rev
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