Brooks
Customer Service Admin
RunnerExperienceSystemsSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Runner Experience Systems Specialist at Brooks. Skills: Systems Administration, Operational Support, Issue Management, Continuous Improvement, Cross-Functional Collaboration, Wholesale Systems Support, Customer Compliance Support, EDI Operations & Support. day‑to‑day administration, support, and continuous improvement of systems that enable Brooks’ customer and wholesale experiences. Serve as a subject matter expert for assigned business systems”
What You'll Achieve.
systems run smoothly with minimal disruption; issues are identified and resolved quickly; documentation is current and usable; both internal teams and customers experience reliable, well‑supported processes
Industry & Context.
analytical and problem-solving skills; troubleshoot issues; identify, investigate, and resolve system issues or escalate appropriately; Identify recurring issues or process gaps and propose improvement opportunities
What They're Looking For.
Must Have
1+ years of experience supporting business operations and/or business systems in a cross-functional environment, analytical and problem-solving skills, with high attention to detail, Ability to manage multiple priorities in a fast-paced operational environment, written and verbal communication skills, including documentation, Comfort working with enterprise systems (e. g. , ERP, OMS, CRM, WMS, B2B2C platforms), Ability to work collaboratively across teams and functions, Demonstrated alignment with Brooks’ values and commitment to customer experience, Comfort working with technical partners (IT, vendors) and following structured testing/change processes
Nice to Have
1+ years' experience in Wholesale Order Management or Systems Support, Understanding of Wholesale Order Order-to-Cash Lifecycle, and the systems that enable order processing, Experience with wholesale systems, EDI transactions (e. g. , 850/855/856/810), and trading partner onboarding, Exposure to customer compliance programs, routing guides, labeling, or chargeback processes
What You'll Do.
day‑to‑day administration
and continuous improvement of systems that enable Brooks’ customer and wholesale experiences
Serve as a subject matter expert for assigned business systems
ensuring they operate reliably
and in alignment with operational and customer needs
monitor system health
and represent the Runner Experience perspective in system changes
Wholesale Systems Support
Customer Compliance Support
EDI Operations & Support
Systems Administration & Operational Support
Issue Management & Continuous Improvement
Training & Change Support
How You'll Work.
Team & Collaboration
Work closely with cross‑functional partners in Runner Experience, Sales, Operations, Distribution, Finance, and IT; Partner with IT and business teams to support system stability, testing, and issue resolution; Work closely with Sales, Runner Experience, Operations, Finance, and IT partners; Communicate clearly with both technical and non‑technical stakeholders; Support additional projects and initiatives as assigned
Communication Scope
written and verbal communication skills; Communicate clearly with both technical and non‑technical stakeholders
Process & Methodology
Participate in UAT, regression testing, and post‑release validation, Assist with release communications and rollout coordination
Full Job Description
## Description Who We Are: At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success: Runner First We act in the best interest of the runner Word is Bond We do what we say we’ll do Champion Heart We give our all in everything we do There is no “I” in Run We stay generous with our humanity Keep Moving We find ways to move every day, because joy is kinetic! We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there. Your Job: The Runner Experience Systems Specialist is a key contributor responsible for the day‑to‑day administration, support, and continuous improvement of systems that enable Brooks’ customer and wholesale experiences. This role serves as a subject matter expert for assigned business systems, ensuring they operate reliably, accurately, and in alignment with operational and customer needs.You will work closely with cross‑functional partners in Runner Experience, Sales, Operations, Distribution, Finance, and IT to monitor system health, troubleshoot issues, support enhancements, and represent the Runner Experience perspective in system changes. This role is hands‑on and execution‑focused, with opportunities to specialize in one or more system areas while providing cross‑channel support as needed.When executed well, systems run smoothly with minimal disruption, issues are identified and resolved quickly, documentation is current and usable, and both internal teams and customers experience reliable, well‑supported processes. ## Your Responsibilities Who
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