REXEL
Information Technology And Services
RUNManager
Neural analysis suggests this role is
optimal for mid candidates.
“RUN Manager at REXEL. Skills: Major Incident Management, ITIL processes, Service transition, Capacity management. Ensure service stability. Ensure service performance”
What You'll Achieve.
Reduce MTTR; Reduce incident recurrence; High change success rate; Minimal deployment incidents; Meet SLA/OLA targets; Improve availability; Timely BAU transitions; Low impact BAU transitions; Accurate capacity forecasts; Optimized operating costs; Regular actionable reporting
Industry & Context.
Structured problem solving; Root cause analysis
What They're Looking For.
Must Have
5 years IT operations/service management, 2-3 years lead operations role, ITIL practices knowledge, Transition projects to BAU experience, Validate operational readiness experience, ITSM tools experience, Observability tools experience, Infrastructure operations knowledge, Application operations knowledge, Cloud operations knowledge, Network operations knowledge, Database operations knowledge, Middleware operations knowledge, Stakeholder communication skills, Crisis composure, Analytical skills, Capacity planning skills, Reporting skills, Manage multiple priorities
Nice to Have
ITIL v4 certification, DevOps practices knowledge, SRE practices knowledge, CI/CD knowledge, Resilience engineering knowledge, Chaos testing knowledge, DR knowledge, Compliance frameworks experience, Security operations experience
What You'll Do.
Ensure service stability
Ensure service performance
Drive continuous improvement
Manage major incidents
Lead incident restoration
Lead incident communications
Lead incident updates
Facilitate crisis calls
Mobilize on-call teams
Conduct post-incident reviews
Supervise incident management
Drive problem management
Analyze incident trends
Perform root cause analysis
Implement permanent fixes
Minimize deployment risks
Ensure change success
Ensure change compliance
Validate operational readiness
Validate new solutions
Validate rollback plans
Validate performance baselines
Validate support models
Facilitate knowledge transfer
Maintain demand models
Maintain resource planning
Maintain license planning
Present operational health
Present improvement plans
Manage security patching
Manage vulnerability remediation
Manage evidence retention
Identify automation opportunities
Identify self-healing opportunities
How You'll Work.
Team & Collaboration
Cross-functional teams; Executive teams
Communication Scope
Executive communication; Technical communication
Full Job Description
Rexel, expert mondial de la distribution professionnelle multicanal de produits et services électriques pour le monde de l'énergie, s'adresse à trois marchés principaux : le résidentiel, le tertiaire et l'industriel. Passionnés, dévoués et très compétents, nos collaborateurs contribuent à apporter des solutions d'électrification innovantes sur le terrain et à rendre possible la transition énergétique. Nous croyons qu'il faut apporter une énergie positive à tout ce que nous faisons ! Rejoignez nos équipes dynamiques et faites partie de ce voyage extraordinaire ! Rejoindre les équipes de Rexel offre un environnement passionnant et dynamique, où vous pouvez faire une différence tangible, travailler sur des projets innovants, collaborer avec des équipes diverses, et vous développer professionnellement et personnellement. Le Run Manager « Group Service Desk Operations and Process Improvement Lead » assure la stabilité, la performance et l’amélioration continue des services IT de production de Rexel. Vous serez responsable de la gestion des incidents majeurs (MIM), des processus Incident/Problem/Change, des transitions de services vers le BAU, de la planification de capacité et du reporting opérationnel. Vous coordonnerez des équipes transverses, gérerez des flux de travail concurrents et promouvrez la rigueur opérationnelle et la fiabilité des services. Responsabilités clés : * Leadership opérationnel : Prendre en charge les opérations courantes (run) des services/plateformes assignés pour atteindre les objectifs de disponibilité, fiabilité et SLA/OLA. Maintenir et faire évoluer runbooks, SOP et playbooks ; assurer une couverture 24x7 appropriée. * Major Incident Management (MIM) : Agir en tant que propriétaire des incidents Sev1/Sev2 — diriger la triage, la restauration, les communications et les mises à jour aux équipes dirigeantes. Animer les appels de crise, la mobilisation des astreintes, des communications standardisées et conduire les revues post-incident (PIR) av
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