Imagine Homes Management
Real Estate
RTSMaintenanceTechnician
Neural analysis suggests this role is
optimal for Mid candidates.
“RTS Maintenance Technician at Imagine Homes Management. Skills: Residential maintenance, Troubleshooting, Repair, Property management software. Complete reactive maintenance work orders. Inspect, troubleshoot, and repair residential systems”
What You'll Achieve.
Minimize vendor reliance and control costs; Deliver timely, high-quality repairs; Contribute to turn-related activities; Impact property performance; Impact resident satisfaction; Impact the company’s bottom line; Meet market-specific turn time targets; Minimize callbacks; Ensure every home meets quality standards
Industry & Context.
Troubleshooting; Diagnose issues; Determine the appropriate repair approach
Be available for on-call service, weekend, and evening work as needed, Physical activity including standing and walking for extended periods, Climbing stairs and ladders, Lifting and carrying materials up to 50 lbs, Working in confined spaces, Performing tasks in various indoor and outdoor conditions including extreme temperatures, Operate hand and power tools safely, Maintain physical stamina required for a full day of field work, Must have a valid driver’s license and clean driving record
What They're Looking For.
Must Have
High school diploma or equivalent required, 3+ years of hands-on experience in residential maintenance, facilities maintenance, or a related trade, Demonstrated proficiency across multiple residential maintenance trades, Ability to diagnose issues, determine the appropriate repair approach, and self-perform the majority of routine residential maintenance tasks, Experience working independently in the field, managing a daily schedule of work orders across multiple properties, Knowledgeable of pertinent laws and regulations including EPA and OSHA standards, work ethic with a focus on completing repairs right the first time to minimize callbacks, Ability to work well under pressure and manage multiple, sometimes competing, priorities and deadlines, Professional demeanor and communication skills for resident-facing interactions and coordination with vendors and internal teams, Valid driver’s license and clean driving record, Physical ability to perform maintenance tasks including: standing and climbing stairs for extended periods, lifting up to 50 lbs, working at heights on ladders, and performing tasks in various weather conditions and environments
Nice to Have
EPA 608 certification (Type I, II, or Universal) for HVAC refrigerant handling, Technical college or trade program completion, particularly in HVAC, electrical, or plumbing, Experience in single-family rental (SFR) or multi-family property maintenance, Familiarity with the Cleveland market and local building codes, OSHA 10 certification, Experience with AppFolio or similar property management software, Experience with appliance diagnostics and repair across major residential brands, Available for on-call service rotation
What You'll Do.
Complete reactive maintenance work orders
and repair residential systems
Support turn operations
Conduct move-out and move-in inspections
Perform quality control checks on vendor work
Maintain awareness of property condition
Report major repairs or replacements
Maintain work order backlog
Document all work performed
Follow fleet vehicle maintenance
Manage tools and parts inventory
Interact professionally with residents
Conduct work in accordance with policies
Communicate proactively with coordinator and leadership
Be available for on-call service
Pursue ongoing professional development
How You'll Work.
Team & Collaboration
Cross-functional coordination; Coordination with vendors; Coordination with internal teams; Communicate with Turns and Service Coordinator; Communicate with leadership
Communication Scope
Professional demeanor and communication skills for resident-facing interactions; Communicate proactively with the Turns and Service Coordinator and leadership
Process & Methodology
Prioritizing urgent and emergency requests, Scheduling and prioritization, Managing multiple priorities and deadlines
Full Job Description
IMAGINE HOMES MANAGEMENT **RTS Maintenance Technician** **Position Summary** The RTS Maintenance Technician provides hands-on field support for both turn and maintenance operations across the assigned market. This role is responsible for inspecting, troubleshooting, and repairing a wide range of residential systems and components, self- performing the majority of required work to minimize vendor reliance and control costs. By delivering timely, high-quality repairs and contributing to turn-related activities, this role directly impacts property performance, resident satisfaction, and the company’s bottom line. **Essential Functions** • Complete reactive maintenance work orders across the assigned portfolio in a timely and professional manner, prioritizing urgent and emergency requests • Inspect, troubleshoot, diagnose, and repair a wide range of residential systems and components, including: ◦ Plumbing - faucets, fixtures, toilets, water heaters, supply and drain lines, leaks ◦ Electrical - outlets, switches, breakers, interior/exterior lighting, ceiling fans, GFCI troubleshooting ◦ HVAC - basic diagnostics including thermostats, filters, batteries, and routine maintenance; escalate advanced issues ◦ Appliances - troubleshooting and repair of standard residential appliances (refrigerators, dishwashers, washers, dryers, disposals, ranges) ◦ Drywall, painting, and interior finishes ◦ Carpentry - doors, cabinets, windows, locks, trim, shelving ◦ Flooring - tile, carpet, vinyl, and laminate repair ◦ Exterior - stairs, fences, gates, railings, gutters, fasteners, and minor roofing repairs ◦ Gas fixtures and fireplaces (where certified/qualified) • Support turn operations by performing assigned repairs and tasks within Scopes of Work to help meet market-specific turn time targets • Conduct move-out and move-in property inspections as assigned, documenting property condition, identifying damages, and noting repair needs • Perform quality control checks on vendor-completed
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