RSVCustomerEngagementManager,VaccinesTeam

5+ years of progressive experience in brand management, Proven experience in executing customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical / vaccines sector, Proven track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty, Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics, Demonstrated ability to manage projects using Agile methodologies, effectively leading cross-functional teams and adapting strategies in a dynamic, fast-paced environment, Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry, Bachelor’s degree in Marketing, Business Administration, or any related field, Deep understanding of the pharmaceutical / vaccines industry’s regulatory environment, market dynamics and customer engagement, Understanding HCPs preferred experiences, Deep knowledge of key clients & the end-to-end customer journey, Knowledge and experience of innovative methodologies such as scrum, lean start up, nudge and design thinking, Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies, Fluent in English with communication skills, Ability to leverage insights and data to develop and execute effective customer engagement strategies, Demonstrated ability to lead by example, fostering a “Customer First” culture within the team and across the organization, A deep commitment to understanding and prioritizing the customer’s needs and preferences, Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential, Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers, Collaborative skills to work effectively with Brand Leads and cross-functional teams, ensuring alignment between customer engagement and brand strategies, Ability and mindset to adapt to new ways of working such as Agile, Leveraging Agile methodologies for cross-team project and initiatives, Proficiency in digital engagement tools and platforms, with a understanding of how AI can be applied to enhance customer interactions and personalize communication, Hands-on, execution and result orientation, accountability, creativity, initiative, high persistence and resilience, stress management, learning agility, ability to work on one’s own, continuous improvement