RSSTeamManager(18MonthContract)

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth. About the role Location: Remote, Canada Travel Expectations : As needed The Rehabilitation Service Specialist Team Manager (RSS TM) is responsible for the successful delivery of program services within their team. This role provides mentoring and support to their team of Rehabilitation Service Specialists (RSSs) on a day-to-day basis including direct management of individual performance. The RSS TM ensures all relevant service standards and participant outcomes meet contract requirements, using performance measurements and tools to identify gaps. The RSS TM is responsible for carrying a small caseload of participant files. ​​​​​​ What you’ll do * Maintains effective relationships with the funder and Rehabilitation Service Professionals to ensure the highest quality and consistency of service to program participants * Creates and maintains relationships and partnerships with service providers, community agencies and employers to improve participant outcomes and experiences * Leads RSSs to achieve performance and outcome goals * Monitors staffing and capacity levels at the local team level * Works collaboratively with other RSS TMs to ensure consistency and standardized service quality across the country * Monitors and manages caseloads and workflows to ensure optimization of resources and achievement of service standards and ensuring team has the appropriate skills and expertise * Ensures Rehabilitation Plans are progressing and being re-assessed monthly, pro actively problem solving with RSS when plan is not progressing as anticipated * Supports RSS team to ensure timely, high quality and participant-centered services are provided within service standards * Hires team members w