RPMCoordinator

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves:** As a Ticket Coordinator at JLL, you'll serve as the operational hub for our Moves, Adds, Changes (MAC) and Furniture portfolio, managing the complete help desk lifecycle while ensuring seamless coordination between requestors and service delivery teams. This role positions you as the critical first point of contact for all MAC and furniture-related requests, where you'll leverage your understanding of furniture systems, workspace modifications, and facilities management principles to accurately assess, prioritize, and route tickets to the appropriate teams. We believe the most effective teams are built when everyone is empowered to thrive, and this position offers you the autonomy to handle business-as-usual (BAU) furniture and minor MAC requests independently while building strong relationships across the organization. You'll maintain system accuracy, track performance metrics, and support operational excellence through intelligent ticket management and proactive communication. **What your day-to-day will look like:** • Manage all aspects of MAC and furniture help desk operations throughout the complete lifecycle, from initial ticket intake and assessment to resolution tracking and quality assurance • Apply working knowledge of furniture specifications, workspace configurations, move logistics, and facilities management operations to accurately categorize and assign tickets to appr