RPABlueprismSupport

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **R PA Support Role Profile** **Primary Focus** High-quality ServiceDesk-style support, structured ticket management, and operational stability of the RPA platform. **Secondary Focus** Infrastructure investigation, database awareness, and environment health. **Role Purpose** This role exists to strengthen the RPA Support team’s ability to deliver consistent, structured, and high-quality operational support across a high volume of incidents and service requests. The role-holder will act as a key point of stability within the team, ensuring tickets are handled efficiently, prioritised correctly, and resolved end-to-end with strong attention to detail. While the primary focus is ServiceDesk-style support and case management, the role will also contribute to diagnosing issues related to infrastructure, environment health, and data analysis. The role-holder will not be responsible for core infrastructure ownership but will act as a technical bridge between RPA Support, Development, and wider IT teams when deeper investigation is required. **Key Responsibilities** **ServiceDesk & Incident Management (Primary)** * 2-5 yrs of experience as an Application Support * Manage and prioritise a high volume of ServiceDesk tickets daily in a structured and organised manner. * Take full ownership of incidents from initial logging through to resolution and closure. * Ensure accurate ticket categorisation, documentation, and updates in line with support processes. * Diagnose and resolve issues efficiently, escalating only where necessary with clear context. * Maintain strong SLAs by balancing workload, priorities, and