Accel Entertainment, Inc.
RouteTechnician(NE)
“Route Technician (NE) at Accel Entertainment, Inc.. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. execution of daily collection team operational needs. VGT collections”
Industry & Context.
Required to drive during the scheduled route, Required to work weekends, Frequently required to stand, Frequently required to walk, Frequently required to sit, Frequently required to utilize hand and finger dexterity, Frequently required to climb, balance, bend, stoop, kneel or crawl, Continually required to talk or hear, Occasionally lifting 10-25lbs of materials above your shoulders, Frequently required to lift/push cargo or warehouse material ranging between 25- 65 pounds, Specific vision abilities required for this job include close vision, distance vision, peripheral, depth, and ability to adjust or focus especially when operating company vehicles, Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard, Exposure to wet and/or humid conditions, Exposure to moving mechanical parts, Exposure to outside weather conditions
What They're Looking For.
Must Have
Minimum of 21 years of age, A valid driver’s license and maintenance of a satisfactory driving record, Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board, Proficient with Microsoft Suite, Salesforce, and Outlook, Flexible and willing to work long hours, requires availability for Overtime approved to meet operational need of department, Commitment to being reliable for working scheduled shifts and being on time, Excellent ethics and integrity, Excellent customer service, High attention to detail, Self-motivated and quick learner, Ability to adapt and understand working components of machines and provide service while on site, Professional demeanor
What You'll Do.
execution of daily collection team operational needs
Redemption Terminal (RT) Replenishments
all other areas of cash movement
Provide and maintain an exceptional customer experience with location staff and patrons
Be timely and punctual for both work and route schedule
Communicating and maintaining proper equipment needs for route teams and collection vans
Delivering and collecting cassettes/cans to and from customer locations per the assigned route schedule
using a company provided vehicle
Unload and deliver cassettes/cans to processing room following route
Drive efficiently and effectively during scheduled routes
Assisting with additional replenishments (RT or ATM)
or any other cash item needs
Effectively communicates with leadership team of any challenges seen on route
Suggests ways to improve route efficiencies
Organize warehouse space within working proactively prepare needs for next day routes
Assisting with Fleet Needs for Collection Vehicles
Lends support to other Collection Regions when Staffing needs arise
Other duties as assigned as to meet the operational needs of the Collection Region
How You'll Work.
Team & Collaboration
Communicating and maintaining proper equipment needs for route teams and collection vans; Effectively communicates with leadership team of any challenges seen on route; Lends support to other Collection Regions when Staffing needs arise
Communication Scope
Excellent customer service; Effectively communicates with leadership team of any challenges seen on route
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