Westgate Resorts
Hospitality
RoomsDivisionManager
“Rooms Division Manager at Westgate Resorts. Skills: Front Office operations, Housekeeping operations, Guest Services operations. Direct Front Office operations. Supervise Front Office operations”
What You'll Achieve.
Deliver exceptional guest experiences; Optimize hotel operations; Drive departmental profitability
Industry & Context.
Handle escalated issues
What They're Looking For.
Must Have
High school diploma or GED, 3-5 years leadership experience, 3-5 years Rooms Division experience, Hotel operations knowledge, Front Office knowledge, Housekeeping knowledge, Guest Services knowledge
Nice to Have
Hospitality Management degree, Experience managing teams, Experience in high-volume environments
What You'll Do.
Direct Front Office operations
Supervise Front Office operations
Coordinate Front Office operations
Direct Housekeeping operations
Supervise Housekeeping operations
Coordinate Housekeeping operations
Direct Guest Services operations
Supervise Guest Services operations
Coordinate Guest Services operations
Ensure guest satisfaction
Monitor service quality
Resolve escalated guest concerns
Implement service recovery strategies
Assist General Manager
Execute resort's strategic plan
Execute operational goals
Execute service initiatives
Ensure departmental profitability
Support budgeting efforts
Support forecasting efforts
Supervise housekeeping teams
Motivate housekeeping teams
Meet cleanliness standards
Meet turnaround time standards
Meet service standards
Oversee performance management
Collaborate with Sales & Marketing
Collaborate with Food & Beverage
Align on group bookings
Align on resort operations
Conduct daily briefings
Conduct operational walkthroughs
Conduct inspections of guest rooms
Conduct inspections of public areas
Manage inventory of linens
Manage inventory of amenities
Manage inventory of housekeeping supplies
Ensure compliance with health standards
Ensure compliance with safety standards
Ensure compliance with sanitation standards
Ensure compliance with brand standards
Perform additional duties
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales & Marketing teams; Food & Beverage teams
Applying for this Rooms Division Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Westgate Resorts?
Real rants from real employees. Read before you apply.