Four Seasons
Hospitality
RoomServiceServer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Room Service Server at Four Seasons. Anticipate guest needs. Ascertain guest satisfaction”
Industry & Context.
Ability to stand and walk up to 8 hours, Ability to lift and carry up to 20 pounds
What They're Looking For.
Must Have
1 year's food service experience, English proficiency, Hungarian proficiency, Ability to work all shifts, EU work authorization, Ability to stand and walk up to 8 hours, Ability to lift and carry up to 20 pounds
Nice to Have
F&B knowledge is a plus
What You'll Do.
Anticipate guest needs
Ascertain guest satisfaction
Offer suggestions to guests
Respond urgently to guest concerns
Respond appropriately to guest requests
Coordinate amenity delivery
Ensure all requests are received
Order amenities from kitchen
Deliver amenities promptly
Deliver amenities accurately
Answer telephone using courteous etiquette
Answer telephone using efficient etiquette
Obtain information to process guest order
Describe F&B menu items to guests
Offer vivid descriptions of menu items
Communicate guest orders to kitchen
Communicate special needs to kitchen
Communicate special requests to kitchen
Communicate with chef when necessary
Check completed kitchen orders
Coordinate delivery of items to guestroom
Ensure food quality properly
Accurately close guest record
Record guest gratuities
Ensure food restriction is shared with Culinary team
Ensure delivery items align with guest needs
Ensure delivery items align with guest requests
Ensure delivery items align with food restrictions
How You'll Work.
Communication Scope
Telephone etiquette
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** An art nouveau masterpiece on the Danube. Located in the heart of Budapest, our art nouveau palace Hotel embodies the spirit of Budapest’s Golden Era glam. From the moment you enter, savour the iconic wrought-iron peacock gates, pass through the Lobby adorned with over two million mosaic tiles illuminated with its striking chandelier, and let inspiration wash over you. Outside, views of the Danube and the picturesque Buda skyline stand before you. Spend the day exploring the sights, recharge in our Spa that harnesses the city’s heritage in wellness, then enjoy an innovative cocktail in our newly opened lobby bar MÚZSA. **What you will do:** * Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. * Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. * Answer telephone using courteous, efficient telephone etiquette while obtai
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