Four Seasons
RoomServiceOrderTaker
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Room Service Order Taker at Four Seasons. Take guest in-room dining orders. Communicate special requests to kitchen”
What They're Looking For.
Must Have
One year food service experience, Communicate professionally via telephone, Operate computer equipment, Read, write, and speak English
What You'll Do.
Take guest in-room dining orders
Communicate special requests to kitchen
Coordinate delivery of orders
Answer telephone courteously
Obtain information to process order
Describe food and beverage items
Communicate guest orders to kitchen
Complete kitchen orders with guest
Coordinate delivery to guestroom
Close guest charges and gratuities
Anticipate guest needs
Ascertain guest satisfaction
Respond to guest concerns
Coordinate amenity delivery
Ensure requests are received
Order amenities from kitchen
Deliver amenities promptly
How You'll Work.
Communication Scope
Telephone etiquette
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** A lone star welcome in the country's capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle. **About the role** The In-Room Dining Order Taker is responsible for taking guest in-room dining orders, communicating special requests to the kitchen, and coordinating delivery of orders according to Four Seasons Standards. ** ** **What you will do** Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons
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