Supercell Games
Tech / AI / Software
RomanianSpeakingPlayerSupportforSupercellGamesinSofia,Bulgaria
“Romanian-Speaking Player Support for Supercell Games in Sofia, Bulgaria at Supercell Games. Skills: Romanian-Speaking Player Support. Respond to player inquiries in Romanian via various communication channels including chat, email, and social media. Investigate and resolve player issues effectively and empathetically”
What You'll Achieve.
delivering excellent support to Romanian-speaking players, ensuring they have an outstanding gaming experience; player satisfaction and community building
Industry & Context.
Investigate and resolve player issues effectively
Financial support during relocation (e. g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
What They're Looking For.
Must Have
Fluency in Romanian and English, both written and verbal, Eligibility and willingness to relocate to Sofia, Bulgaria
What You'll Do.
Respond to player inquiries in Romanian via various communication channels including chat
Investigate and resolve player issues effectively and empathetically
Gather and share player feedback to support product and service improvements
Maintain accurate records of player interactions and support tickets
Coordinate with cross-functional teams to enhance support processes and player experiences
Contribute to the creation and maintenance of support documentation and knowledge base content
How You'll Work.
Team & Collaboration
Coordinate with cross-functional teams to enhance support processes and player experiences
Communication Scope
Excellent communication skills, both written and verbal; professional and empathetic approach
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