Sharecare
healthcare
ROIMedicalRecordsSpecialistRemote
“ROI Medical Records Specialist - Remote at Sharecare. Skills: processing all release of information requests, accuracy, customer service, HIPAA regulations. processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releas”
What You'll Achieve.
processing all release of information requests in a timely and efficient manner ensuring accuracy; providing customers with the highest quality product and customer service; assure accuracy of the release, confidentiality, and proper invoicing
Industry & Context.
proactive in identifying client concerns, or problems
What They're Looking For.
Must Have
High School Diploma (GED) required, computer software experience -- general working knowledge of Microsoft Word and Excel required, Excellent organizational skills are a must, Must be able to type 50 wpm, Must be able to use fax, copier, scanning machine, Must be willing to learn new equipment and processes quickly, Must be self-motivated, a team player, Must have proven customer satisfaction skills, Must be able to multi-task
Nice to Have
A minimum of 2 years prior experience in a medical records department or like setting preferred
What You'll Do.
processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service
safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request
company policy and HIPAA regulations
Completes release of information requests including retrieving patient's medical chart and returning chart
scanning medical record accurately and correctly and transmitting daily
according to requests
established procedures
and established standards of quality and productivity
Date stamps all requests and highlights pertinent data to facilitate processing
Validates requests and authorizations for release of medical information according to established procedures
Performs quality checks on all work to assure accuracy of the release
Maintain equipment in excellent operating condition (inside and out)
Provides excellent customer service by being attentive and insures understanding of customer request and follows-through as and being proactive in identifying client concerns
May receive incoming requests including opening mail
and retrieving facsimile inquiries
depending on the needs to the client
and professional personal appearance and observes the dress code established
Maintains a clean and orderly work area
insures that records and files are properly stored before leaving area
Maintains working knowledge of the existing state laws and fee structure
Works within scope of position and willingly accepts assignments and is available to take on additional facilities or help out during backlogs
Carries out responsibilities in accordance with client/site policies and procedures
state/federal regulations related to operations
and labor regulations
Maintains confidentiality
security and standards of ethics with all information
Work with privileged information in a conscientious manner while releasing medical records in an efficient
How You'll Work.
Team & Collaboration
Must be a team player; willingly accepts assignments and is available to take on additional facilities or help out during backlogs
Communication Scope
proven customer satisfaction skills; attentive; ensures understanding of customer request; proactive in identifying client concerns, or problems
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