Standard Bots
Robotics
RoboticsTechnicalSupportSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Robotics Technical Support Specialist at Standard Bots. Skills: Technical support, Robotics, Automation. Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots. Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation”
What You'll Achieve.
Meet or exceed support KPIs including response time, resolution time, and customer satisfaction
Industry & Context.
Troubleshooting skills with mechanical, electrical, or software systems; Diagnosing and resolving issues
Willing to travel occasionally (up to 25%) for training, customer support visits, or team events
What They're Looking For.
Must Have
Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field, 2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology, Proven troubleshooting skills with mechanical, electrical, or software systems, Understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals, Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation, Organized and able to manage multiple open support tickets simultaneously without dropping the ball
Nice to Have
Working understanding of networking, protocols, and device connectivity, Experience with collaborative robots (cobots) or industrial robot programming, Understanding of machine vision, sensors, or end effectors, Understanding of Python, C++, ROS, or similar languages and have experience with Linux/Ubuntu operating systems
What You'll Do.
Provide technical support to customers via phone
and ticketing systems — diagnosing and resolving issues with Standard Bots robots
Guide customers through troubleshooting processes
configuration adjustments
and best practices for robot deployment and operation
Document technical issues
and customer interactions in our CRM system (HubSpot or similar)
Create and maintain knowledge base articles
and troubleshooting guides to improve customer self-service
Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement
Own ticket management processes and proactively recommend improvements where inefficiencies exist
How You'll Work.
Team & Collaboration
Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution; Surface actionable feedback to product and engineering teams for continuous improvement
Communication Scope
Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation
Full Job Description
At Standard Bots, we're revolutionizing real-world automation by making robotic systems accessible to everyone. Our AI-powered platform enables robots to tackle unprecedented challenges through an intuitive instruction interface, bringing the power of software automation to physical spaces. What you'll do - Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots - Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation - Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution - Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar) - Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service - Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement - Own ticket management processes and proactively recommend improvements where inefficiencies exist - Meet or exceed support KPIs including response time, resolution time, and customer satisfaction Basic Qualifications: - Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field - 2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology - Proven troubleshooting skills with mechanical, electrical, or software systems - Understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals - Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation - Organized and able to manage multiple open support tickets simultaneously without dropping the ball - Are willing to travel occasionally (up to 25%) for training, customer support
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