Globus Medical
medical device
RoboticsandImagingSrFieldServiceEngineer
“Robotics and Imaging Sr Field Service Engineer at Globus Medical. Skills: Field Service Engineer, Medical Device, Customer Service. Provide on-site installation. preventive maintenance”
What You'll Achieve.
maintain the highest quality level for all parts, products and systems; ensure compliance with all company policies & procedures; maintaining compliance with US FDA and international medical device regulations and ISO 13485 quality system requirements; ensure that customers are satisfied; their needs are fulfilled; demonstrate operational performance consistent with product specifications; demonstrating to customers that the reported problem has been resolved; ensure optimal system upgrades; deliver solutions that will improve the lives of our customers and patients
Industry & Context.
troubleshooting; diagnosing reported problems
National and possible international travel, Ability to get into and out of hospital settings, keep all vendor requirements up to date, Ability to travel on short notice, provide service in assigned geography, Required to climb or and stoop, kneel, crouch or crawl, Required to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, Required to possess specific visons abilities, close vision, distance vision, color vision, peripheral vision, depth perception, capacity to adjust focus
What They're Looking For.
Must Have
Bachelor’s Degree science or engineering degree, Minimum of 7 years of experience as a Field Service Engineer in a technical customer service/field service experience in the medical device industry, Experience with GMP and ISO standards, understanding of healthcare capital equipment, Ability to get into and out of hospital settings, keep all vendor requirements up to date, Proficient in MS Office, MS Excel, Ability to travel on short notice, provide service in assigned geography, Self-starter, able to work independently, key contributor in small teams, Excellent oral, written, and graphical communication skills, Required to climb or and stoop, kneel, crouch or crawl, Required to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, Required to possess specific visons abilities, close vision, distance vision, color vision, peripheral vision, depth perception, capacity to adjust focus
Nice to Have
knowledge of quality and/or reliability engineering is a plus
What You'll Do.
Provide on-site installation
preventive maintenance
Ensure compliance with company policies
maintain compliance with US FDA
international medical device regulations
ISO 13485 quality system requirements
Participate in customer phone inquiries
documentation of all customer reports
Interfaces with internal and external customers
maintenance and service issues
Installs Globus Medical product on-site
Performs site acceptance testing
Demonstrates system functionality
secures documented evidence
Responds to customer issues / complaints
diagnosing reported problems
replacing (or repairing) product
demonstrating to customers that the reported problem has been resolved
Performs preventative maintenance
Updates existing products
resolve systemic product issues
ensure optimal system upgrades
enhance system capabilities
provides additional features
Documents and properly records all customer feedback
issues and complaints
Documents the results of all customer visits
formal installation and system functionality test reports
Participates in and helps manage returned material authorization (RMA) processing
Adheres to the letter and spirit of the company Code of Conduct
Ensures Compliance with applicable governmental laws
completing introductory and annual training
maintaining knowledge of compliance
Represents the company in a professional manner
uphold the highest standards of ethical business practices
socially responsible conduct
How You'll Work.
Team & Collaboration
key contributor in small teams; Interfaces with internal and external customers; Working together, anything is possible; We value every person on our team; treat each other with respect; accountable to one another; support each other
Communication Scope
Excellent oral, written, and graphical communication skills
Process & Methodology
coordination, planning, implementation, manage returned material authorization (RMA) processing
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