Chef Robotics
Tech / AI / Software
RoboticSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Robotic Support Specialist at Chef Robotics. Skills: Robotic Support, Customer Support, Troubleshooting, Documentation. Investigate customer issues, triage incoming tickets with relevant data, investigate to determine a fix and deploy fixes or mitigations. Perform remote diagnostics: guide on-site operators or field technicians through troubleshooting steps via company portal and internal tools.”
What You'll Achieve.
meeting core support metrics targets (e.g. CSAT, SLA, etc.)
Industry & Context.
Investigate customer issues; triage incoming tickets; determine a fix; deploy fixes or mitigations; Perform remote diagnostics; guide on-site operators or field technicians through troubleshooting steps
Ability to travel at least 20% of your time is required, Must be available to work a flexible schedule to support customers, including on-call hours
What They're Looking For.
Must Have
BS in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field, Minimum 1 years experience in a customer-facing role in applications engineering, deployment, solutions engineering, or similar roles, Prior experience in API integrations for Support tooling development, Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript), Demonstrated track record of shipping products quickly and efficiently, Able to work independently and with minimal supervision, Ability to travel at least 20% of your time is required, Must be available to work a flexible schedule to support customers, including on-call hours, Familiar with Linux/Unix and/or Robot Operating System (ROS), communications and project management skills to recognize, communicate, and properly document product issues, complaints and improvements
Nice to Have
Python or Linux experience is a plus, Bilingual English/Spanish
What You'll Do.
Investigate customer issues
triage incoming tickets with relevant data
investigate to determine a fix and deploy fixes or mitigations
Perform remote diagnostics: guide on-site operators or field technicians through troubleshooting steps via company portal and internal tools.
Track and log hardware requests
and part quantities using the hardware request workflow
Write and maintain internal external documentation: runbooks
troubleshooting guides
and FAQ articles based on real ticket patterns
Collaborate with Chef’s Systems Support and Application teams to prioritize to resolve production blocking issues
Work with 3P Technicians to coordinate break/fix at a Customer Site
Keep customer portal tidy: maintain accurate ticket states
and close resolved issues
Work with Chef’s Customer Support Manager to improve existing performance
How You'll Work.
Team & Collaboration
Collaborate with Chef’s Systems Support and Application teams to prioritize to resolve production blocking issues; Work with 3P Technicians to coordinate break/fix at a Customer Site; Work with Chef’s Customer Support Manager to improve existing performance
Communication Scope
communications and project management skills to recognize, communicate, and properly document product issues, complaints and improvements
Process & Methodology
communications and project management skills to recognize, communicate, and properly document product issues, complaints and improvements
Full Job Description
## Description Chef Robotics is accelerating the deployment of intelligent machines in the physical world, starting with food production—a sector facing the largest labor shortage in the U.S., with 1.14M unfilled jobs today and 3.1M projected by 2030. These roles cannot be offshored, making robotics essential to keeping production onshore and strengthening America’s manufacturing base. Backed by investors like Kleiner Perkins, Construct, Bloomberg Beta, and Promus Ventures, and supported by a world-class team from companies such as Cruise, Zoox, Google, Tesla, and Amazon Robotics, Chef is rapidly scaling with multiple multi-year contracts and a mission to put an intelligent robot in every commercial kitchen. ## Responsibilities Investigate customer issues, triage incoming tickets with relevant data, investigate to determine a fix and deploy fixes or mitigations Perform remote diagnostics: guide on-site operators or field technicians through troubleshooting steps via company portal and internal tools. Track and log hardware requests, part numbers, and part quantities using the hardware request workflow Are familiar with APIs and technical RaaS products and can deeply understand technical docs with ease Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.) Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution Write and maintain internal external documentation: runbooks, troubleshooting guides, and FAQ articles based on real ticket patterns Collaborate with Chef’s Systems Support and Application teams to prioritize to resolve production blocking issues Work with 3P Technicians to coordinate break/fix at a Customer Site Keep customer portal tidy: maintain accurate ticket states, flag duplicates, and close reso
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