RoadsideAgent

## **Job Description** **As a**Roadside Assistance Agent** , you handle inbound calls and route them through an automated call distribution system. The agent will also assist customers with vehicle issues and get them back on the road as quickly and safely as possible. ** ****Because we support customers around the clock, candidates must be available to work any day of the week, including weekends and holidays, on a scheduled and rotating basis. This does not mean working every day, but flexibility is essential.**** ****Responsibilities:**** * **Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.** * **Determine a preliminary course of action based on the information presented by the customer.** * **Provide stellar customer service support to assist callers accurately and effectively,** * **Think creatively and independently while facilitating problem resolution** * **Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a "one-call" resolution** * **Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely** * **Convey accurate information about the company, whether in person, by phone, e-mail, fax, or other communication devices** * **Effectively explain vehicle features to customers and co-workers with a wide range of knowledge** * **Perform other duties as assigned to support business needs and objectives.** ****Requirements:**** * **Must be available to work multiple schedules that include weekends & holidays** * **Experience in an inbound call center and automotive-related business is a solid plus** * **Excellent verbal and written communication skills** * **A high degree of comfort using computerized order processing systems** * **Intermediate typing and data entry skills** * **Proven ability to use solid reasoning and problem-solving skills** * **Detail-oriented with effective organization and follow-thro