RoadServiceTechnician

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business! We’re looking for a skilled Road Service Technician with a strong background in heavy equipment. In this role, you’ll provide professional, safe, and efficient support for our branch while on the road, handling everything from routine maintenance to complex diesel engine repairs for customers. Qualifications Prior experience in heavy construction equipment or agriculture equipment is preferred. Strong independent work ethic but also able to work collaboratively with a team. Excellent customer service skills; a builder of relationships. Clear and concise communications. A strong sense of urgency, focusing on time. Computer skills. Valid Drivers License and clean driving record is required. Ability to independently lift between 50-75 pounds. Responsibilities Provide technical service to equipment. Read job orders. Observe and listen to equipment in operation to resolve malfunction issues and execute work procedures effectively. Follow checklists to ensure all critical parts are examined. Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed. Test-drive vehicles to ensure that they run smoothly. Tag all warranty parts and return them to the warranty clerk. Attend training classes and keep tabs on factory technical bulletins. Develop and maintain positive relationships with customers to increase overall customer happiness. Pr