RN-MDLiveUrgentCare-Remote

**Position Description** The Registered Nurse is an integral member of the Telehealth Clinical Team, delivering high‑quality patient care in a fast‑paced virtual environment. This full‑time role consists of 40 hours per week, scheduled in 10‑hour shifts. The hours for this role are **2:00pm-12:00am EST** and requires flexibility in scheduling, including the ability to begin shifts up to two hours earlier or later as operational needs require. Weekday schedules vary and include rotating weekends. While the organization will do its best to keep you in your scheduled shifts, schedules are subject to change, or you may be required to ‘float’ to other service lines based on business needs. The RN supports MD Live providers through telephone triage, assessment, care coordination, and patient education. This role requires strong clinical judgment, exceptional communication skills, and proficiency in navigating digital health platforms to ensure safe, efficient, and patient‑centered care **Essential Job Functions** * **Apply Professional Standards:** Utilize current evidence‑based nursing practices and the ANA Code of Ethics in all aspects of patient care. * **Provide Telehealth Support:** Use MDLIVE technology to assess patient needs, determine telehealth appropriateness, and coordinate care with providers. * **Triage & Assess:** Conduct comprehensive telephone triage, gather pertinent information, and recognize escalation cues. * **Coordinate Patient Care:** Serve as a liaison between patient and provider; address post‑consultation questions and concerns. * **Resolve Medication Issues:** Assist with pharmacy questions or medication‑related concerns in partnership with providers. * **Ensure Quality Documentation:** Accurately document and maintain the patient’s electronic medical record. * **Promote Safety:** Identify, report, and help resolve patient safety or quality issues. * **Advocate for Patients:** Support optimal health outcomes through education, guidance, and emp