Mark43
RMSArchitect
Neural analysis suggests this role is
optimal for Senior candidates.
“RMS Architect at Mark43. Skills: Records Management System (RMS) products and workflows, Solution design, System configuration, Business process analysis, Customer-facing delivery. Overseeing configuration, implementation, and business process analysis across public safety agencies. Supporting the full lifecycle of RMS delivery, from solution design and application setup through training, launch, and adoption”
What You'll Achieve.
Improve the safety and quality of life for all; Set a new standard for the tools upon which our first responders rely; Ensure that product features, workflows, and technical configurations are effectively defined, implemented, and adopted; Drive alignment; Ensure successful product adoption and long-term customer success; Ensure successful delivery outcomes
Industry & Context.
Translate customer business requirements into scalable technical configurations and user workflows; Identify risks; Surface issues
At least 50% travel, Authorized to work for any employer in the country in which the role is being hired, Unable to sponsor or take over sponsorship of an employment visa at this time
What They're Looking For.
Must Have
Experience with Records Management System (RMS) products and workflows, Technical aptitude to configure and implement workflows, forms, and data structures within configurable platforms, Ability to quickly learn new tools, Ability to translate customer business requirements into scalable technical configurations and user workflows, Ability to configure and implement workflows, forms, and data structures within configurable platforms, Ability to quickly learn new tools, Ability to translate customer business requirements into scalable technical configurations and user workflows, Knowledge of relevant security policies, Ability to protect the resources under their control, such as passwords, computers, and data that they create, receive, or, Ability to promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts
Nice to Have
Specializes in Records Management System (RMS) products and workflows
What You'll Do.
Overseeing configuration
and business process analysis across public safety agencies
Supporting the full lifecycle of RMS delivery
from solution design and application setup through training
Ensuring that product features
and technical configurations are effectively defined
Leading the end-to-end delivery of RMS implementations
including solution design
Translating customer business requirements into scalable technical configurations and user workflows
Overseeing RMS implementation across workstreams
including integrations and hardware components
Establishing and standardizing best practices for RMS delivery across customers
Facilitating customer workshops to gather requirements
high-quality training sessions (in-person and virtual) for both technical and non-technical audiences
Leading product demonstrations
and launch events with confidence and clarity
Supporting user adoption by translating product capabilities into practical
Guiding change management efforts to ensure successful product adoption and long-term customer success
and communicating project status effectively to internal and external stakeholders
Gathering customer feedback and partnering with Product teams to inform roadmap priorities
Collaborating cross-functionally with Training
and Project Management teams to ensure successful delivery outcomes
Becoming knowledgeable about and following relevant security policies
Protecting the resources under their control
and data that they create
Promptly reporting security-related incidents and violations
and responding to official reports of security incidents involving their systems or accounts
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with Training, Product, and Project Management teams to ensure successful delivery outcomes; Partner with Product teams to inform roadmap priorities
Communication Scope
Communicate project status effectively to internal and external stakeholders; Deliver engaging, high-quality training sessions (in-person and virtual) for both technical and non-technical audiences; Lead product demonstrations, working sessions, and launch events with confidence and clarity
Process & Methodology
Oversee RMS implementation across workstreams, Identify risks, Surface issues, Communicate project status effectively
Full Job Description
Mark43 is approved to hire in Canada, the UK, and 36 U. S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for an Architect who specializes in Records Management System (RMS) products and workflows to join our Product Architecture team. This is a highly customer-facing, delivery-oriented role responsible for overseeing configuration, implementation, and business process analysis across public safety agencies. You will operate in a consultative and technical capacity, supporting the full lifecycle of RMS delivery, from solution design and application setup through training, launch, and adoption. You’ll work across a variety of products such as Reporting, Case Management, Evidence, and Warrants, ensuring that product features, workflows, and technical configurations are effectively defin
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