Betsson Group

iGaming

RiskTeamLeader

Malta
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“Risk Team Leader at Betsson Group. Skills: risk management, fraud prevention, team leadership, decision-making. Overseeing a team of specialized agents dedicated to identifying and preventing fraud and bonus abuse. Managing daily team operations”

What You'll Achieve.

Ensuring compliance with key performance indicators (KPIs); Mitigating risk; Preventing bonus abuse; Reducing chargebacks

Industry & Context.

iGaming
Problems you'll solve

Excellent problem-solving abilities; Capacity to make informed decisions on escalated cases

What They're Looking For.

Must Have

Proven experience in risk management, fraud prevention, or a related field within financial services or iGaming, leadership skills with experience managing and developing a team, Excellent problem-solving abilities, with the capacity to make informed decisions on escalated cases, understanding of bonus abuse tactics, fraud detection methodologies, and chargeback processes, Proficiency in Excel, reporting tools, and workflow management systems, Ability to oversee and conduct quality assurance checks, providing structured feedback for improvement, communication and interpersonal skills, with the ability to foster a high-performance team culture, Highly organized and detail-oriented, with the ability to multitask in a fast-paced environment

What You'll Do.

Overseeing a team of specialized agents dedicated to identifying and preventing fraud and bonus abuse

Managing daily team operations

Ensuring efficiency through effective task delegation

Acting as the primary decision-maker for escalated cases

Operational oversight

including handling technical updates

Ensuring compliance with key performance indicators (KPIs)

Continuous process improvement

Supervising and supporting a team of specialized agents focused on mitigating risk and preventing bonus abuse

Overseeing daily team operations

effectively delegating tasks to ensure smooth workflows and operational efficiency

Acting as the primary decision-maker for escalated cases

providing guidance and resolution for complex fraud-related issues

Managing internal and external escalations

addressing technical issues

and process inefficiencies

Monitoring and reviewing team workload

bonus abuse confiscations

and chargeback (CHB) activities

providing weekly reports to management

Managing Jira tickets and reports related to account monitoring and technical updates

ensuring compliance with KPIs and targets

Maintaining and updating internal knowledge bases

including Wiki management

to ensure accurate and accessible information

Assisting with ad-hoc tasks assigned by the Manager or Head of Department (HoD)

contributing to continuous improvements and strategic initiative

How You'll Work.

Team & Collaboration

Fostering a high-performance team culture; Collaborating with management on reports and initiatives

Communication Scope

Excellent communication and interpersonal skills

Process & Methodology

Task delegation, Workflow management, Process improvement

Full Job Description

The Risk Team Leader is responsible for overseeing a team of specialized agents dedicated to identifying and preventing fraud and bonus abuse. This role involves managing daily team operations, ensuring efficiency through effective task delegation and acting as the primary decision-maker for escalated cases. The position also requires strong operational oversight, including handling technical updates and ensuring compliance with key performance indicators (KPIs). Additionally, the Team Leader plays a crucial role in team development, quality assurance, and continuous process improvement. Responsibilities Supervise and support a team of specialized agents focused on mitigating risk and preventing bonus abuse. Oversee daily team operations, effectively delegating tasks to ensure smooth workflows and operational efficiency. Act as the primary decision-maker for escalated cases, providing guidance and resolution for complex fraud-related issues. Manage internal and external escalations, addressing technical issues, team challenges, and process inefficiencies. Monitor and review team workload, bonus abuse confiscations, and chargeback (CHB) activities, providing weekly reports to management. Manage Jira tickets and reports related to account monitoring and technical updates, ensuring compliance with KPIs and targets. Maintain and update internal knowledge bases, including Wiki management, to ensure accurate and accessible information. Assist with ad-hoc tasks assigned by the Manager or Head of Department (HoD), contributing to continuous improvements and strategic initiative Requirements Proven experience in risk management, fraud prevention, or a related field within financial services or iGaming. Strong leadership skills with experience managing and developing a team. Excellent problem-solving abilities, with the capacity to make informed decisions on escalated cases. Strong understanding of bonus abuse tactics, fraud detection methodologies, and chargeback processes.

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