Betsson Group
iGaming
RiskTeamLeader
Neural analysis suggests this role is
optimal for Mid candidates.
“Risk Team Leader at Betsson Group. Skills: risk management, fraud prevention, team leadership, decision-making. Overseeing a team of specialized agents dedicated to identifying and preventing fraud and bonus abuse. Managing daily team operations”
What You'll Achieve.
Ensuring compliance with key performance indicators (KPIs); Mitigating risk; Preventing bonus abuse; Reducing chargebacks
Industry & Context.
Excellent problem-solving abilities; Capacity to make informed decisions on escalated cases
What They're Looking For.
Must Have
Proven experience in risk management, fraud prevention, or a related field within financial services or iGaming, leadership skills with experience managing and developing a team, Excellent problem-solving abilities, with the capacity to make informed decisions on escalated cases, understanding of bonus abuse tactics, fraud detection methodologies, and chargeback processes, Proficiency in Excel, reporting tools, and workflow management systems, Ability to oversee and conduct quality assurance checks, providing structured feedback for improvement, communication and interpersonal skills, with the ability to foster a high-performance team culture, Highly organized and detail-oriented, with the ability to multitask in a fast-paced environment
What You'll Do.
Overseeing a team of specialized agents dedicated to identifying and preventing fraud and bonus abuse
Managing daily team operations
Ensuring efficiency through effective task delegation
Acting as the primary decision-maker for escalated cases
Operational oversight
including handling technical updates
Ensuring compliance with key performance indicators (KPIs)
Continuous process improvement
Supervising and supporting a team of specialized agents focused on mitigating risk and preventing bonus abuse
Overseeing daily team operations
effectively delegating tasks to ensure smooth workflows and operational efficiency
Acting as the primary decision-maker for escalated cases
providing guidance and resolution for complex fraud-related issues
Managing internal and external escalations
addressing technical issues
and process inefficiencies
Monitoring and reviewing team workload
bonus abuse confiscations
and chargeback (CHB) activities
providing weekly reports to management
Managing Jira tickets and reports related to account monitoring and technical updates
ensuring compliance with KPIs and targets
Maintaining and updating internal knowledge bases
including Wiki management
to ensure accurate and accessible information
Assisting with ad-hoc tasks assigned by the Manager or Head of Department (HoD)
contributing to continuous improvements and strategic initiative
How You'll Work.
Team & Collaboration
Fostering a high-performance team culture; Collaborating with management on reports and initiatives
Communication Scope
Excellent communication and interpersonal skills
Process & Methodology
Task delegation, Workflow management, Process improvement
Full Job Description
The Risk Team Leader is responsible for overseeing a team of specialized agents dedicated to identifying and preventing fraud and bonus abuse. This role involves managing daily team operations, ensuring efficiency through effective task delegation and acting as the primary decision-maker for escalated cases. The position also requires strong operational oversight, including handling technical updates and ensuring compliance with key performance indicators (KPIs). Additionally, the Team Leader plays a crucial role in team development, quality assurance, and continuous process improvement. Responsibilities Supervise and support a team of specialized agents focused on mitigating risk and preventing bonus abuse. Oversee daily team operations, effectively delegating tasks to ensure smooth workflows and operational efficiency. Act as the primary decision-maker for escalated cases, providing guidance and resolution for complex fraud-related issues. Manage internal and external escalations, addressing technical issues, team challenges, and process inefficiencies. Monitor and review team workload, bonus abuse confiscations, and chargeback (CHB) activities, providing weekly reports to management. Manage Jira tickets and reports related to account monitoring and technical updates, ensuring compliance with KPIs and targets. Maintain and update internal knowledge bases, including Wiki management, to ensure accurate and accessible information. Assist with ad-hoc tasks assigned by the Manager or Head of Department (HoD), contributing to continuous improvements and strategic initiative Requirements Proven experience in risk management, fraud prevention, or a related field within financial services or iGaming. Strong leadership skills with experience managing and developing a team. Excellent problem-solving abilities, with the capacity to make informed decisions on escalated cases. Strong understanding of bonus abuse tactics, fraud detection methodologies, and chargeback processes.
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