RiskSpecialist,ExecutiveEscalations

We are looking for an experienced fraud investigation specialist with strong analytical skills to become a member of our escalations team. This position will report to an Escalations Manager, in Buyer Risk Prevention (BRP) team. Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and resources, we manage risk across multiple geographies and markets that have their own diverse set of buyers. We focus on customers and scale through innovation. The BRP team safeguards the order pipelines by monitoring, tracking, and managing risk to ensure long term customer satisfaction. Summary of Responsibilities: Risk Specialists rely on judgment to plan and accomplish goals with nearly all decisions expected to be made independently with a high degree of accuracy and attention to detail. Individual problem-solving and analytical skills are used to authenticate customer behavior and transactions on Amazon accounts. Risk specialists are expert communicators and problem solvers obsessed with customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on customer’s behalf. They take full ownership of their functional issues and offer high quality solutions and are champions for proactive improvements. Risk Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve customer experience. Ideal candidates must be capable of succeeding in a fast-paced team environment with minimal supervision. This highly visible role includes serving as a subject matter expert and managing the relationship between various business teams to deliver detailed write-ups & root cause analysis for executive leadership team. This role includes taking the initiative in researching root causes and suggesting process improvements. Key job responsibilities Results & Accountability