ADCI
Investigation Loss Prevention, Risk Family, selling partner services
RiskSpecialist-EN,SPIV
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Risk Specialist - EN, SPIV at ADCI. Skills: Risk management, Investigations, Process improvement. Perform investigation through calling. Perform investigation through appeals process”
What You'll Achieve.
Achieve program goals; Meet productivity targets; Meet quality targets
Industry & Context.
Resolve issues; Think beyond SOPs
Work rotating shift schedules
What They're Looking For.
Must Have
Bachelor's degree or equivalent, Work rotating shift schedules, Experience in written and spoken English, Minimum 12 months tenure as L4 IC, Ability to self-manage on priority tasks
Nice to Have
Experience in conducting In-person Verification/RA/AP/PQ investigations, Experience working in seller experience, Experience working in Investigations, Experience working in Risk management, Proficiency in Hindi/ Arabic/Turkish, Knowledge of Microsoft Office products
What You'll Do.
Perform investigation through calling
Perform investigation through appeals process
Mitigate risk by giving process improvement ideas
Mitigate risk by giving enforcement review ideas
Mitigate risk by giving risk mining ideas
Mitigate risk by giving queueing improvement ideas
Create learning modules
Update learning modules
Support program in driving improvements
Communicate to business leaders
Resolve issues with limited guidance
Work in sync with Program Managers
Work in sync with Risk Managers
Work in sync with Business Analyst
Create mechanisms to achieve program goals
Create strategies to achieve program goals
Adhere to set targets on productivity
Adhere to set targets on quality
Manage escalations on routine tasks
Manage escalations on predefined tasks
How You'll Work.
Team & Collaboration
Work with Program Managers; Work with Risk Managers; Work with Business Analyst
Communication Scope
Written responses; Spoken English
Full Job Description
Amazon's Selling Partner Identity Verification (SPIV) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. ‘In-Person Investigation (IPI)’ process that provides partner teams the flexibility to verify customer information for multiple use cases and action types, and vends ground truth data to 1) train risk models that detect identity and payment instrument abuse, 2) provide legally defensible evidence to deny disbursement to bad actors and support arbitration, 3) detect bad actors exploiting dormancy and 4) support SPS teams in escalations and deep dives. This team lives within the SPIV organization which believes in solving problems, taking on every challenge and identifying the camouflaged bad actors with an exceptional amount of pride. Our mission is to remove bad actors who come to our store with the intent to abuse our customers and violate our policies by obfuscating their identities to enable them to evade our registration and relations safeguards. We execute this through In-Person Investigations (IPI) and we believe in holistic review of accounts which includes registration exploits, listings abuse, counterfeit, product review abuse, fraudulent MO's, relations, ownership transfer, drop shipping, external identity verification tools. We are looking for a strong group of people specializing in video verification, supply chain, document investigations and risk management. Key job responsibilities 1. Performs investigation through calling (video verification) and appeals process based on high judgement to identify bad actors in Fulfillment Centre. 2. Risk mitigation by continuously giving process improvement, enforcement review, risk mining, queueing improvement etc. ideas. 3. Creates, updates learning modules and support the program in driving improvements to ensure the best customer experience. 4. Communicates to business leaders on pre-defined guidelines with data and resolves issues wit
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