Velera
Financial Services
RiskProgramConsultant
Neural analysis suggests this role is
optimal for Mid candidates.
“Risk Program Consultant at Velera. Skills: Risk management, Fraud mitigation, Financial services, Client relationship management. Lead relationship with financial institutions for fraud and risk operations. Understand financial institution's risk and anti-fraud needs”
What You'll Achieve.
Drive the financial institutions risk initiatives; Ensure quality service and a positive relationship; Ensure client initiatives, projects and business as usual issues and requests are resolved expeditiously; Ensure resolution and execution related to those plans/findings; Ensure timely resolution and execution from Risk Management services teams; Ensure response timeliness, accuracy, and quality; Ensure that all questions/inquires/issues from the financial institutions are recorded and tracked through resolution
Industry & Context.
Root cause analyses; Risk assessments; Process improvements; Operational gaps
Attend on-site meetings at financial institution locations as needed, This role is currently not eligible for sponsorship
What They're Looking For.
Must Have
Bachelor's degree in Business Administration or related field or equivalent combination of education and experience, Five (5) years within the financial service industry, Four (4) years professional experience in risk management and/or fraud experience, Experience with data analytical tools
Nice to Have
Multiple payments processing system knowledge, Experience with fraud mitigation industry tools within the financial service industry, Experience with financial institution core processing systems, Project management experience, CFE
What You'll Do.
Lead relationship with financial institutions for fraud and risk operations
Understand financial institution's risk and anti-fraud needs
Drive financial institution risk initiatives
Consult on risk management aspects of portfolio
Identify mitigation strategies and opportunities
Consult on industry trends
Serve as escalation point for critical service issues
and operational evaluations
Recommend industry fraud and risk mitigation best practices
Ensure quality service and positive relationship
Strengthen financial institution relationships
Provide portfolio consulting on fraud and risk mitigation
Identify process improvements and operational gaps
Maintain knowledge of fraud and risk applications and systems
Develop and leverage partnerships with Velera business units
Conduct root cause analyses and recommend remediation steps
Communicate findings and recommendations
Ensure resolution and execution of remediation plans
Conduct investigations of complex cross-channel fraud events
Recommend and execute preventive actions
Serve as central point of contact between partners
Provide ongoing communication and action
Coordinate and monitor open risk management service tickets
Ensure response timeliness
Raise partner concerns to appropriate service team employees and upper management
Record and track all questions/inquiries/issues through resolution
Set and manage client expectations for fraud mitigation systems
Provide accurate cautions and clarifications
Develop and implement professional presentations
Identify process improvements
and remediation steps
Participate in special project teams
Lead and/or participate in assigned projects
Provide best practice recommendations and oversight
Maintain current working knowledge of Velera products and service applications
Recommend reports meeting client needs
Work with analytic teams to generate customized reporting
Maintain understanding of financial services regulations
How You'll Work.
Team & Collaboration
Work with multiple levels of leadership within the financial institution and within Velera; Partner with Risk Management teams; Develop and leverage partnerships with all Velera business units; Serve as central point of contact between various partners, Velera Business Units and clients; Raise partner concerns to appropriate service team employees, and upper management; Lead and/or participate in assigned projects including cross-functional teams
Communication Scope
Communicate effectively via WebEx and conference calls; Delivering high quality PowerPoint presentations via webinars and face-to-face meetings
Process & Methodology
Project management experience
Full Job Description
# **Join the People Helping People** Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. **The Opportunity:** The **Risk Program Consultant** leads all aspects of the relationship with assigned financial institutions related to Fraud and Risk operations, service and experience. Incumbent will work with multiple levels of leadership within the financial institution and within Velera. They will serve as trusted partner and consulted advisor, with the objective to understand the financial institution’s risk and anti-fraud needs, drive the financial institutions risk initiatives, support all financial institution initiatives with a risk management lens, understand and consult on all risk management aspects of the financial institution’s portfolio, partner with Risk Management teams to proactively identify effective mitigation strategies and opportunities, work with the financial institution on industry trends. Incumbent will also serve as escalation point for critical service-related issues, attend on-site meetings at financial institution locations as needed, perform education, training and operational performance evaluations for financial institution’s executive teams, understand and recommend industry fraud and risk mitigation best practices and ensure quality service and a positive relationship between Velera and all financial institutions enrolled in the Enhanced Fraud Services solution. **Day in the Life:** * Strengthen top financial institution relationships by identifying and managing financial institution * fraud/risk program needs, providing expert s
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