RingDeveloperEngineer

Application deadline: Mar 29, 2026 Provide technical support to third-party developers building applications on the Ring Developer Experience platform. Help developers successfully integrate Ring APIs, troubleshoot issues, and accelerate their time-to-market while maintaining high developer satisfaction. Key job responsibilities Technical Support (70%) * Answer developer questions about API integration, authentication, and SDK usage * Troubleshoot integration errors and API response issues * Guide developers through device capability discovery and feature availability * Help developers navigate certification requirements and app submission process * Debug rate limiting and quota management issues Knowledge Management (20%) * Document common issues and solutions in knowledge base * Identify documentation gaps and improvement opportunities * Create troubleshooting guides and FAQ content * Contribute to self-service resources to reduce ticket volume Escalation & Collaboration (10%) * Triage and escalate complex technical issues to engineering teams * Collect developer feedback for product and documentation improvements * Participate in weekly office hours and developer community forums * Track support metrics and identify recurring pain points Basic Qualifications: - Experience working with REST API based services, or experience with web-based applications and HTTP and experience in deploying identity and access management systems - Experience identifying bugs in architecture, algorithms, functionality, and performance with strong overall debugging skills - Experience conveying complex technical concepts to both technical and business audiences - Experience troubleshooting issues and root cause analysis - Video/IoT Basics: Understanding of video streaming, motion detection, and IoT device concepts - Customer Focus: Patient, empathetic, and committed to developer success - Self-Starter: Can work independently with minimal supervision - Documentation: Strong written comm