Firestone Airide
air spring manufacturing
RideRiteTechnicalProductSupportRepresentative
“Ride Rite Technical Product Support Representative at Firestone Airide. Skills: technical support, customer service, problem-solving. Respond to customer inquiries. Provide technical support”
Industry & Context.
problem-solving skills; analytical skills; identify and resolve technical issues efficiently
Must be able to handle and manage high call & email volumes
What They're Looking For.
Must Have
minimum of 2 years of related or an advanced degree without or equivalent work experience, Must be able to handle and manage high call & email volumes, Must be able to work independently and multi-task a balanced workflow, Must be able to communicate effectively to audiences that may require technical explanation and interpretation related to installation, troubleshooting, features and benefits, and usage of the product offering
Nice to Have
Salesforce, LiveVox, Microsoft Office (Word, PowerPoint, Excel, and Outlook), SAP experience, Technical product support experience
What You'll Do.
Respond to customer inquiries
Provide technical support
Troubleshoot technical issues
Research technical issues
Diagnose technical issues
Document technical issues
Resolve technical issues
Guide clients through solutions
Keep accurate records
Follow up with customers
Communicate customer feedback
Identify recurring issues
Contribute to product improvements
Stay up to date with technology
Provide technical support
Participate in training sessions
Adhere to company policies
How You'll Work.
Team & Collaboration
Collaborate with the engineering and sales team
Communication Scope
Excellent verbal and written communication skills; communicate technical information to non-technical users clearly and concisely
Applying for this Ride Rite Technical Product Support Representative role?
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