RevitCustomerSuccessManager-Remote

**Revit Customer Success Manager - Remote** **Come build your career.** It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. **The Job:** As a Revit Customer Success Manager, you’ll act as the primary point of contact for our customers and connect customers with the appropriate teams to address specific requests. Key responsibilities include onboarding new customers, training end-users, optimizing the value of our software, expanding user adoption, and identifying key risks to customer success. You’ll get to: * Implementation – onboarding for new customers and existing customers who expand substantially (implementation is required for revenue recognition because only then do customers receive the value of the product) - 50% * Customer Support – providing day to day support (Tier 1) and troubleshooting for existing customers; responsible for managing pipeline of support tickets and collaborating with engineering to solve Tier 2-3 issues and bugs - 15% * Support teammates and help our customers as needed - 20% * Pre-sales – assisting sales reps for technical demos and presentations (new customer acquisition) - 15% **The Person:** You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: * 5+ years of experience with Revit focused on Mechanical, Electrical or plumbing systems * 2+ years of experience teaching, guiding, mentoring in the use of Revit * Proficient with Microsoft Suite ap