Verifone
Electronic Payment Technology
ReverseLogisticsSupportSpecialist
“Reverse Logistics Support Specialist at Verifone. Skills: Reverse logistics, Customer support, Repair process management. Manage inbound repair requests. Track repair order status”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
3 years customer service experience, 3 years operations support experience, 3 years administrative role experience, Fluent in English
Nice to Have
Logistics environment experience, Repair environment experience, Technology environment experience, Ticketing platforms experience, CRM experience, ERP systems experience
What You'll Do.
Manage inbound repair requests
Track repair order status
Provide proactive updates to customers
Resolve customer inquiries
Coordinate with repair vendors
Coordinate with logistics teams
Coordinate with internal stakeholders
Escalate complex issues
Maintain accurate records
Flag recurring issues
Share feedback with team
Assist with invoice review
Assist with discrepancy resolution
Create Return Merchandise Authorizations
Process Return Merchandise Authorizations
Support special projects
Identify data accuracy issues
Resolve data accuracy issues
Participate in customer-facing calls
Develop resolution plans
Communicate resolution plans
How You'll Work.
Team & Collaboration
Internal stakeholders; Repair vendors; Logistics teams
Communication Scope
Written communication; Professional communication
Applying for this Reverse Logistics Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Verifone?
Real rants from real employees. Read before you apply.