Journey Beyond
experiential tourism
RevenueSystemsCoordinator
“Revenue Systems Coordinator at Journey Beyond. Skills: technical support, system administration, continuous improvement. Provide day-to-day support for booking systems and associated applications, ensuring issues are resolved within agreed SLAs. Manage and prioritise support requests through a ticketing system, troubleshooting and escalating where required”
What You'll Achieve.
ensuring issues are resolved within agreed SLAs; ensuring systems are reliable, user-friendly and aligned with business needs
Industry & Context.
problem solver; getting to the root of issues; making systems work smarter; troubleshooting
provide a current National Police Clearance, A pre-employment medical may be required
What They're Looking For.
Must Have
Experience with reservations or booking systems (or similar applications), or relevant tertiary study, troubleshooting and analytical skills, The ability to confidently liaise with both technical and non-technical stakeholders, Experience with tools like Jira (or similar) and the Microsoft Office Suite, A proactive mindset with a willingness to contribute to process improvements
What You'll Do.
Provide day-to-day support for booking systems and associated applications
ensuring issues are resolved within agreed SLAs
Manage and prioritise support requests through a ticketing system
troubleshooting and escalating where required
Configure and maintain booking systems to support new products
and business requirements
Collaborate with internal teams and external providers to resolve system issues and support enhancements
Assist with system testing
ensuring changes are completed accurately and feedback is clear and detailed
Work closely with stakeholders
and developers to support process improvements and new initiatives
Create and maintain clear user guides
and standard operating procedures
Deliver training and support to end users on new systems
How You'll Work.
Team & Collaboration
Collaborate with internal teams and external providers to resolve system issues and support enhancements; Work closely with stakeholders, business analysts, and developers to support process improvements and new initiatives; build relationships across teams including IT, revenue, business development, and external software providers
Communication Scope
translate technical information into clear, practical guidance for end users; liaise with both technical and non-technical stakeholders
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