Podium
RevenueOperationsAssociate
“Revenue Operations Associate at Podium. Skills: AI Product Ownership, Interaction Analysis, Prompt Engineering, Data & Analytics. Manage and optimize AI automation platforms. Lead transition to internal AI tools”
What You'll Achieve.
Increasing percentage of successful customer interactions handled by AI; Seamlessly transitioning workflows; Ensuring 100% data accuracy; Providing leadership team with clarity on sales funnel
Industry & Context.
Critical Thinking; debug customer experience; identify why automation failed; propose structural fix
What They're Looking For.
Must Have
1–3 years in RevOps, SalesOps, or Business Analytics within a fast-paced tech environment, understanding of LLMs and how to guide AI behavior through structured prompting and conditional logic, The ability to "debug" a customer experience, High proficiency in CRM management (HubSpot/Salesforce) and Excel/Google Sheets, Comfortable managing a tech stack that is actively evolving from external vendors to internal solutions, Basic knowledge of SQL and BI Tools for data manipulation
Nice to Have
Experience with automation middleware (Zapier, Workato, or Tray. io), Experience in a SaaS startup where you had to "wear many hats."
What You'll Do.
Manage and optimize AI automation platforms
Lead transition to internal AI tools
Conduct audits of customer-AI interactions
Improve user experience
Write and refine complex prompts
Establish Rules of Engagement
Establish Standard Operating Procedures
Build dashboards to track KPIs
How You'll Work.
Team & Collaboration
Work closely with engineering teams; Work closely with product teams
Applying for this Revenue Operations Associate role?
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