Returns&CreditsAdmin(RMA)

Job Purpose: The RMA Admin is responsible for efficiently managing customer returns and damaged inventory across multiple warehouses, handling **high-volume requests** , coordinating with internal teams and manufacturers, and ensuring accurate tracking of approvals, credits, and inventory-related transactions. It is ideal for candidates with experience in **customer service, accounts receivable, collections, financial operations, or administrative back-office roles** , who are comfortable working in a remote, fast-paced environment. ## Responsibilities: * Process and manage **RMA (Return Merchandise Authorization)** requests via email and vendor portals. * Review daily reports related to inventory, returns, and pending cases. * Track and follow up on **approvals, denials, credits, and reconciliations.** * Maintain accurate records of all transactions and case updates in internal systems. * Create outbound orders, material transfers, and shipment releases. * Communicate directly with **vendors and internal teams** to resolve issues. * Escalate complex or unresolved cases with management when necessary. * Adapt to process and system changes in a dynamic environment. ## Knowledge, Skills and Experience: * Bachelor's degree in Finance, Logistics, Business Administration, or Accounting required. * **1–3 years of experience** in: * Customer Service * Accounts Receivable / Collections * Administrative / Back Office operations * Financial reconciliation processes * Experience managing **high-volume workflows or case queues.** * Advanced English (written and reading) * Proficiency in Excel and administrative systems (ERP/CRM preferred) * Strong attention to detail, organization, and time management * Ability to work independently in a **remote environment** ## Working Conditions: * Remote / Work-from-home. ## **Why Join TD SYNNEX** * Global technology leader with strong career growth opportunities. * Exposure to finance, operations, and vendor management in USA. * Collaborat