Xometry Europe
Returns&ClaimsAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Returns & Claims Associate at Xometry Europe. Skills: Claims management, Returns management, Process improvement. Register customer claims. Review customer claims”
What You'll Achieve.
Resolve claims within SLAs; Ensure fair claim resolution; Ensure timely claim resolution; Ensure policy-compliant resolution; Maintain high communication standards; Maintain documentation standards; Improve policies; Improve guidelines
Industry & Context.
Problem-solving; Analytical; Root cause analysis
What They're Looking For.
Must Have
2-3+ years claims management experience, 2-3+ years operations experience, 2-3+ years customer operations experience, 2-3+ years finance operations experience, 2-3+ years dispute resolution experience, Excellent French language skills, Excellent English language skills, Analytical skills, Problem-solving skills, High attention to detail, Structured working style, Manage multiple claim types, Manage multiple priorities, Clear written communication skills, Clear verbal communication skills
Nice to Have
Experience in marketplaces, Experience in platforms, Experience in B2B environments, Exposure to contracts, Exposure to SLAs, Exposure to policy-driven decision-making, Experience with ERP, Experience with CRM, Experience with ticketing tools, Data literacy, Basic reporting skills
What You'll Do.
Register customer claims
Review customer claims
Resolve customer claims
Register partner claims
Review partner claims
Resolve partner claims
Validate claim eligibility
Collect supporting documentation
Review supporting documentation
Assess supporting documentation
Drive claims to resolution
Coordinate physical returns
Coordinate non-physical returns
Validate return requests
Validate return approvals
Ensure accurate system updates
Act as single point of contact
Collaborate with Logistics team
Collaborate with Finance team
Collaborate with Sales team
Collaborate with Legal team
Collaborate with Production team
Coordinate with external partners
Coordinate with vendors
Escalate complex claims
Escalate high-risk claims
Ensure correct financial handling
Support Finance with reconciliations
Support Finance with audits
Maintain accurate records
Maintain complete records
Analyze claim volumes
Track claim root causes
Analyze claim root causes
Track resolution times
Analyze resolution times
Analyze claim outcomes
Identify recurring issues
Propose preventive actions
Propose corrective actions
Support process standardization
Support process optimization
Support process automation
Contribute to policy improvement
Contribute to guideline improvement
Provide clear updates
Provide timely updates
Provide professional updates
Handle sensitive cases
Handle escalated cases
Balance customer satisfaction
Balance contractual requirements
Balance business requirements
How You'll Work.
Team & Collaboration
Logistics team; Finance team; Sales team; Legal team; Production team; External partners; Vendors
Communication Scope
Clear written communication; Clear verbal communication; Professional updates
Full Job Description
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Role Overview We are looking for a detail-oriented Returns & Claims Associate to manage and resolve customer and partner claims across the business. This role covers a broad range of claim types, including logistics issues, service quality disputes, billing discrepancies, product-related claims, and contractual exceptions. The position plays a key role in ensuring fair, timely, and policy-compliant claim resolution, while maintaining high standards of communication, documentation, and continuous process improvement. Key Responsibilities 1. Claims Management (All Claim Types) Register, review, and resolve customer and partner claims across multiple categories: Logistics (loss, damage, delays) Service quality and SLA breaches Billing, pricing, and invoice disputes Product or order-related issues Contractual and exception-based claims Validate claim eligibility based on internal policies, contracts, and business rules Collect, review, and assess supporting documentation Drive claims to resolution within defined SLAs 2. Returns Management Coordinate physical and non-physical returns where applicable Validate return requests and approvals Track return status and ensure accurate system updates Align with warehouses, suppliers, and internal teams as required 3. Internal & External Coordination Act as a single point of contact for all claim-related topics Collaborate closely with Logistics, Finance, Sales, Legal, and Production teams Coordinate with external partners and vendors when needed Escalate complex or high-risk claims in a structured and timely manner 4. Financial & Data Accuracy Ensure correct financial
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