AP Emissions Technologies

ReturnsandWarrantySupervisor

Goldsboro, North Carolina, United States FULL TIME
The Brief

“Returns and Warranty Supervisor at AP Emissions Technologies. Skills: Returns processing, Warranty processing, Team leadership, Problem-solving. Oversee day-to-day returns and warranty processing. Ensure timely and accurate handling of returned goods”

What You'll Achieve.

Ensuring timely, accurate, and consistent processing of daily returns and warranty operations; Driving operational efficiency; Identifying improvement opportunities to reduce returns and warranty costs; Meet turnaround time expectations; Ensure issues are resolved quickly while balancing customer needs and company guidelines; Minimize unnecessary cost; Improve recovery from suppliers when applicable; Ensure work is completed accurately and on time

Industry & Context.

Problems you'll solve

problem-solving and organizational skills; Problem-solving mindset; Support root cause investigations and help implement corrective actions

What They're Looking For.

Must Have

3–5 years of experience in returns, warranty, customer service, or operations, problem-solving and organizational skills, Comfortable working with ERP or warehouse systems, Ability to manage multiple priorities in a fast-paced environment

Nice to Have

Prior experience leading or coordinating team activities

What You'll Do.

Oversee day-to-day returns and warranty processing

Ensure timely and accurate handling of returned goods

Maintain clear processes and work instructions

Monitor workflow and address bottlenecks

Partner with Customer Service

Resolve return and warranty issues

Act as point of contact for escalated cases

Identify trends and recurring issues

Support root cause investigations

Assist in processing supplier claims

Communicate issues with vendors

Lead and support a small team

Promote a culture of ownership

Maintain accurate records

Ensure processes are followed consistently

How You'll Work.

Team & Collaboration

Partner with Customer Service, Sales, and Distribution to resolve return and warranty issues; Act as point of contact for escalated or complex cases; Lead and support a small team, setting clear expectations for performance and accountability; Provide coaching, training, and daily direction to ensure work is completed accurately and on time; Promote a culture of ownership, urgency, and teamwork

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