AP Emissions Technologies
ReturnsandWarrantySupervisor
“Returns and Warranty Supervisor at AP Emissions Technologies. Skills: Returns processing, Warranty processing, Team leadership, Problem-solving. Oversee day-to-day returns and warranty processing. Ensure timely and accurate handling of returned goods”
What You'll Achieve.
Ensuring timely, accurate, and consistent processing of daily returns and warranty operations; Driving operational efficiency; Identifying improvement opportunities to reduce returns and warranty costs; Meet turnaround time expectations; Ensure issues are resolved quickly while balancing customer needs and company guidelines; Minimize unnecessary cost; Improve recovery from suppliers when applicable; Ensure work is completed accurately and on time
Industry & Context.
problem-solving and organizational skills; Problem-solving mindset; Support root cause investigations and help implement corrective actions
What They're Looking For.
Must Have
3–5 years of experience in returns, warranty, customer service, or operations, problem-solving and organizational skills, Comfortable working with ERP or warehouse systems, Ability to manage multiple priorities in a fast-paced environment
Nice to Have
Prior experience leading or coordinating team activities
What You'll Do.
Oversee day-to-day returns and warranty processing
Ensure timely and accurate handling of returned goods
Maintain clear processes and work instructions
Monitor workflow and address bottlenecks
Partner with Customer Service
Resolve return and warranty issues
Act as point of contact for escalated cases
Identify trends and recurring issues
Support root cause investigations
Assist in processing supplier claims
Communicate issues with vendors
Lead and support a small team
Promote a culture of ownership
Maintain accurate records
Ensure processes are followed consistently
How You'll Work.
Team & Collaboration
Partner with Customer Service, Sales, and Distribution to resolve return and warranty issues; Act as point of contact for escalated or complex cases; Lead and support a small team, setting clear expectations for performance and accountability; Provide coaching, training, and daily direction to ensure work is completed accurately and on time; Promote a culture of ownership, urgency, and teamwork
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