ReturnsandWarrantySupervisor

AP Emissions Technologies As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. The Returns and Warranty Supervisor is responsible for executing and overseeing daily returns and warranty operations, ensuring timely, accurate, and consistent processing. This role focuses on driving operational efficiency, supporting customers and internal partners, and identifying improvement opportunities to reduce returns and warranty costs. This position requires a hands-on leader who takes ownership of results, solves problems quickly, and ensures work gets done with urgency and discipline. **Key Responsibilities** **Returns & Warranty Operations** * Oversee day-to-day returns and warranty processing, including authorization, inspection, and disposition * Ensure timely and accurate handling of returned goods (restock, scrap, vendor return, etc.) * Maintain clear processes and work instructions to drive consistency and efficiency * Monitor workflow and address bottlenecks to meet turnaround time expectations **Customer & Internal Support** * Partner with Customer Service, Sales, and Distribution to resolve return and warranty issues * Act as point of contact for escalated or complex cases * Ensure issues are resolved quickly while balancing customer needs and company guidelines **Data Tracking & Problem Solving** * Track key metrics such as return volume, turnaround time, and warranty claims * Identify trends and recurring issues and escalate findings to leadership * Support root cause investigations and help implement corrective actions **Cost Awareness & Controls** * Ensure proper handling of credits and returns to minimize unnecessary cost * Follow established