Dst
RetirementBenefitsCounselor
“Retirement Benefits Counselor at Dst. Skills: Retirement counseling, Benefit program counseling, Statute interpretation. Assist members with retirement and benefit inquiries. Counsel and educate on benefit programs”
Industry & Context.
Objectively analyzes each member’s situation; Evaluates requests and problems
Subject under FLSA Overtime, Criminal background check may be required, Criminal background check required for Positions of Trust
What They're Looking For.
Must Have
Bachelor's degree from an appropriately accredited institution, two (2) years of experience related to the area of or an equivalent combination of training and experience
What You'll Do.
Assist members with retirement and benefit inquiries
Counsel and educate on benefit programs
Explain statute details and legislative interpretations
Respond to inquiries via phone and email
Handle complex situations requiring research
Research complicated benefit provisions
Research complex cases and respond
Cross-train in other departments
Assist with mentoring and training
How You'll Work.
Team & Collaboration
Acts as a liaison between other sections and members; Works with other departments to understand TATs
Communication Scope
Customer service quality phone interaction skills
Applying for this Retirement Benefits Counselor role?
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ANONYMOUS · UNFILTERED
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