DigiOutsource
iGaming
RetentionSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Retention Specialist at DigiOutsource. Skills: Promotions & Lifecycle Specialist, Player Lifecycle Strategy, retention strategies, promotional strategies, lifecycle marketing initiatives, customer behavior, data-driven retention strategies, project management. Execute briefs, projects, and initiatives to support / grow the Player Lifecycle Strategy.. Prioritize and plan projects with the Player Lifecycle Manager.”
What You'll Achieve.
support / grow the Player Lifecycle Strategy; improve response rates; optimize player experience; minimize revenue loss; deliver on customer expectations; support anticipated ROI per project/intervention; ensure initiatives are measurable against set KPI’s; drive business growth; meet project timelines; meet ROI targets; measure against KPIs
Industry & Context.
analytical mindset, confident in interpreting data and making informed business decisions; Problem Solving
credit and criminal record check will be conducted, qualification verification check will be done
What They're Looking For.
Must Have
Relevant tertiary qualification in Project Management, Marketing, Business, or Finance Administration, Minimum of 2 years’ experience within the iGaming industry, with a understanding of customer behavior and data-driven retention strategies, Proven working knowledge of Microsoft Office Suite, including advanced Excel (spreadsheets, pivot tables, graphs, and formulas), analytical mindset, confident in interpreting data and making informed business decisions, Excellent verbal and written communication skills, with the ability to present complex ideas clearly and effectively, Demonstrated project management expertise, with a track record of delivering projects on time and within scope, Exceptional attention to detail, ensuring accuracy and consistency across all deliverables, Ability to adapt quickly to changing priorities in a fast-paced, dynamic environment, Highly organized, proactive, and quality-driven
Nice to Have
Proven experience owning and delivering end-to-end retention strategies and governance, not just campaign execution, Proficiency in project management software such as Jira or Trello, Experience in developing and optimizing customer retention frameworks or lifecycle marketing programs, People management or leadership experience within a marketing or retention team
What You'll Do.
and initiatives to support / grow the Player Lifecycle Strategy.
Prioritize and plan projects with the Player Lifecycle Manager.
Optimize communication touchpoints and adjust interventions as needed.
Identify new opportunities and collaborate on implementation.
Stay informed on competitors
and marketing best practices.
Monitor project success and apply learnings.
Ensure communication meets customer needs and improves response rates.
Deliver projects on time
meeting standards and deadlines.
Implement initiatives to optimize player experience and minimize revenue loss.
Devise initiatives and offer strategies that deliver on customer expectations and support anticipated ROI per project/intervention.
Ensure numbers management
deep dives and forensic audits
on all variables of the New Player Portfolio / promotions to ensure initiatives are measurable against set KPI’s thereof.
Coordinate marketing activities to support retention with stakeholders.
Diversify automation to drive business growth.
Ensure cooperation between teams and suppliers to meet project timelines.
Assess tools to improve flexibility and scalability.
Run ad-hoc promotions for re-engagement before automation.
Develop initiatives and offers to meet ROI targets.
Conduct audits on the Offer Management Portfolio to measure against KPIs.
How You'll Work.
Team & Collaboration
Work with external teams (e. g. , Market Development, Digital Marketing).; Coordinate marketing activities to support retention with stakeholders.; Ensure cooperation between teams and suppliers to meet project timelines.
Communication Scope
Excellent verbal and written communication skills, with the ability to present complex ideas clearly and effectively
Process & Methodology
Demonstrated project management expertise, with a track record of delivering projects on time and within scope, Prioritize and plan projects, Deliver projects on time, meeting standards and deadlines., Coordinate marketing activities, Ensure cooperation between teams and suppliers to meet project timelines., Assess tools to improve flexibility and scalability., Run ad-hoc promotions, Project Management, Organization & Planning, Effectiveness & Delivery, Initiating Action, Control & Efficiency
Full Job Description
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. **Who we are** We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. **Who we’re looking for** We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. **Why we need you** We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. We are seeking a dynamic and strategic Promotions & Lifecycle Specialist to support our iGaming brands. This role will be instrumental in driving user engagement through innovative promotional strategies and lifecycle marketing initiatives designed to appeal to diverse player segments across multiple markets. **What you’ll be doing** As part of your role, your responsibilities will include: Core Duties: * Execute briefs, projects, and initiatives to support / grow the Player Lifecycle Strategy. * Prioritize and plan projects with the Player Lifecycle Manager. * Optimize communication touchpoints and adjust interventions as needed. * Identify new opportunities and collaborate on implementation. * Work with external teams (e.g., Market Development, Digital Marketing). * Stay informed
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