RetentionAgent

We are Radius - a leader in sustainable mobility, connectivity, and technology solutions. Our mission is to help our customers navigate through the energy transition and take advantage of the rapid technological fleet and connectivity evolutions that are taking place in their businesses. Radius was born on the 8th of January 1990 as a fuel card business called UK Fuels, located above a hair dressing salon in the village of Holmes Chapel about 25 miles south of Manchester. Forward the clock to the present day, Radius now has six integrated business units that operate across 19 countries globally with nearly 3000 employees! The role of Customer Relationship Specialist is really important to us. You will be responsible for assisting and retaining current, UK Fuels clients and looking to provide solutions for their needs. There are also opportunities for a Team Leader role in this area We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday 8:30am – 5:00pm. Your responsibilities day to day will be… * Making a high number of outbound telephone calls, looking to retain and service our customers. * Maintaining a positive relationship between Radius and our customers * Answer questions about products or Radius as business * Drive retention, taking on feedback and putting it in to practice. * Offering services based on customer requirements. * Driving sales and upsell on Radius products and services. What do we expect of you? * Fuel account knowledge/experience in the industry is preferred. * Good communication skills and telephone manner * Driven approach to meet and exceed expectations of customers. * Basic understanding of Microsoft office programmes e.g. Excel What can we offer you? With a generous incentive and benefit structure, it’s a great time to join Radius: * Well appointed, modern office with free gym on site, cafe, and break out rooms with Playstation 4 hub, table tennis and pool tables * Excellent training and coaching in a fri