OUTsurance
Finance / FinServ
RetentionAdvisor
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“Retention Advisor at OUTsurance. Skills: Sales, Customer service, Client retention. Handling difficult calls. Retain clients”
What You'll Achieve.
Meeting and exceeding sales targets; Deadline and results oriented; Client service oriented; Attention to detail which will result in excellent work quality/standard; Work independently towards individual targets/goals
Industry & Context.
What They're Looking For.
Must Have
Matric qualification or equivalent qualification, FAIS accreditation is essential, Extensive Sales and Customer service experience is essential, Responsible to cross-sell existing policies while maintaining excellent customer service
Nice to Have
Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE5) completed, Call centre experience in client centric or sales environment, Experience in the Insurance and/or Short Term Insurance industry, Working in an environment where salary was linked to performance and/or commission structure
What You'll Do.
Handling difficult calls
Dealing with client queries and complaints on all levels in a competent
efficient and professional way
Cross-sell existing policies
How You'll Work.
Communication Scope
Excellent Interpersonal and communication skills
Process & Methodology
Effective planning and organising/work management skills
Full Job Description
OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of friendly ‘gees’, this could be the career opportunity you’ve been looking for. What do you get OUT? * OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT. We offer our employees: * A winning, fun and inclusive company culture that embraces diversity. * Great Rewards and Recognition programs. * Benefits (Medical Aid, Pension fund, Group life and Disability benefits) Growth opportunities (we hire talent, train skill and promote values driven leaders from within) * Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app * Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household. * A chance to give back (Staff Helping SA OUT volunteer program) and much more… * Casual Dress Code * Central office location with shuttles to and from the Gautrain station and Centurion Taxi Rank * Onsite Clinic, Canteen, Carwash, Barber, Beauty Salon and Sports facilities * Day care centre during public school holidays * Maternity Expressing Rooms * Prayer Rooms Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family. Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance. ## Qualifications * Minimum Matric qual
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