OUTsurance
Financial Services
RetentionAdvisor
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Retention Advisor at OUTsurance. Skills: Sales, Customer service, Retention, Negotiation. Handle difficult calls. Retain clients”
What You'll Achieve.
Meeting sales targets; Exceeding sales targets
Industry & Context.
What They're Looking For.
Must Have
Matric qualification or equivalent, FAIS accreditation essential, Extensive Sales experience, Extensive Customer service experience
Nice to Have
FAIS Regulatory Exams (RE5) completed, Call centre experience, Insurance industry experience, Short Term Insurance industry experience, Salary linked to performance/commission structure experience
What You'll Do.
Handle difficult calls
Ensure clients remain part of OUTsurance family
Deal with client queries
Deal with client complaints
Cross-sell existing policies
Maintain excellent customer service
How You'll Work.
Communication Scope
Interpersonal skills; Communication skills
Full Job Description
OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of friendly ‘gees’, this could be the career opportunity you’ve been looking for. What do you get OUT? * OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT. We offer our employees: * A winning, fun and inclusive company culture that embraces diversity. * Great Rewards and Recognition programs. * Benefits (Medical Aid, Pension fund, Group life and Disability benefits) Growth opportunities (we hire talent, train skill and promote values driven leaders from within) * Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app * Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household. * A chance to give back (Staff Helping SA OUT volunteer program) and much more… * Casual Dress Code * Central office location with shuttles to and from the Gautrain station and Centurion Taxi Rank * Onsite Clinic, Canteen, Carwash, Barber, Beauty Salon and Sports facilities * Day care centre during public school holidays * Maternity Expressing Rooms * Prayer Rooms Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family. Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance. ## Qualifications * Minimum Matric qual
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