NielsenIQ
Retail
RetailVerticalCustomerSuccessJuniorManager
“Retail Vertical Customer Success Junior Manager at NielsenIQ. Skills: Customer success, Retail client management, Strategic advisory. Lead strategic plans with key retail clients. Lead Joint Business Plans with key retail clients”
What You'll Achieve.
Meet NielsenIQ business objectives; Drive long-term partnerships; Support strategic planning; Achieve measurable business impact
Industry & Context.
Identifying opportunities
What They're Looking For.
Must Have
Bachelor's degree in Business Administration, Marketing, Industrial Engineering, or a related field, 10+ years of experience in Retail, or related industries, Proficiency in Office / Google tools and CRM or business monitoring systems, Advanced English, both written and spoken
Nice to Have
Previous experience working with NielsenIQ data and solutions
What You'll Do.
Lead strategic plans with key retail clients
Lead Joint Business Plans with key retail clients
Ensure value generation for clients
Ensure effective service delivery
Conduct periodic business reviews with retailers
Assess client objectives and priorities
Assess client success criteria
Monitor client performance
Demonstrate value and ROI
Identify quantifiable business opportunities
Share client feedback
Incorporate client feedback
Build executive-level presentations
Lead thought leadership presentations
Monitor service quality
Improve service quality
Adjust Joint Business Plan
Act as Single Point of Contact
Monitor customer health
Monitor customer satisfaction metrics
Monitor service coverage
Identify growth opportunities
Develop growth opportunities
Communicate growth opportunities
Identify optimization opportunities
Develop optimization opportunities
Communicate optimization opportunities
Lead retailer onboarding process
Facilitate retailer onboarding process
Manage cross-functional teams
Resolve issues or conflicts
How You'll Work.
Team & Collaboration
Analytics teams; Insight teams; Account Development teams; Cross-functional teams
Communication Scope
Executive presentations; Thought leadership presentations
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