Entain
Retail
RetailTwinManager
“Retail Twin Manager at Entain. Contribute to customer protection. Implement Responsible Gambling strategy”
What You'll Achieve.
Deliver top customer service; Drive gold standards; Win together as a team
Industry & Context.
Work weekends and bank holidays, Schedule yourself to work with team, Complete rotas four weeks in advance
What They're Looking For.
Must Have
18 years of age or over, Experience improving team performance, Experience delivering great customer service, Experience dealing with challenging situations
Nice to Have
Previous people management experience
What You'll Do.
Contribute to customer protection
Implement Responsible Gambling strategy
Implement compliance strategy
Train team on business
Train team on products
Plan towards defined goals
Manage controllable costs
Ensure high shop standards
Follow recruitment processes
Follow induction processes
Follow learning development processes
Support wider area team
Assist with investigations
Assist with formal meetings
How You'll Work.
Team & Collaboration
Manage 2 stores; Lead shop team; Support wider area team
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